Service Driveway Coordinator

4 weeks ago

Lilydale, Australia Autoleague Full time

Competitive salary package
- Exceptional career growth opportunities
- Preference for a qualified Automotive Technician

Are you an enthusiastic, customer focused individual with a background in automotive repairs and maintenance?

Take the first step towards a successful career with **Heritage Auto** with just one click.

Why Heritage Auto?

**Heritage Auto**, situated in Lilydale—the gateway to the Yarra Valley, is seeking an enthusiastic and customer-focused **Service Driveway Coordinator** to join our team in Lilydale, Melbourne. As the first physical point of contact with the dealership, the Coordinator is responsible for ensuring a warm, efficient, and seamless service driveway experience for all customers.

We can offer you:

- An Attractive Salary Package
- Exceptional Career Growth Opportunities
- A Love That Experience and Success-Based Culture
- A Supportive and Friendly Work Environment
- Employee Assistance Program (EAP): Access to free, professional counselling services
- Generous employee discounts & enticing benefits
- Membership in one of Australia's Largest Automotive Groups

**Your Impact**
- Providing excellent customer service by maintaining a clean and presentable driveway, greeting customers warmly, managing traffic flow, and ensuring customer vehicles are inspected and photographed for external damage.
- Assisting customers with installation of protective materials in their vehicles, checking wiper/washer fluid levels, conducting free battery tests, and tyre pressure checks.
- Escorting customers to their vehicles, service loan vehicles, or waiting areas, and offering refreshments.
- Moving customer vehicles into the workshop and appropriate work bays after driveway inspection, managing site parking, and ensuring customer loan vehicles are fuelled and cleaned.
- Communicating effectively with customers and colleagues, updating customers on vehicle readiness, and assisting the Service Advisor team during overflow.
- Participating in daily facility maintenance, ensuring a tidy environment, presenting the yard and external display to a satisfactory level daily, and carrying out other miscellaneous duties.
- Complying with all health, safety, and hygiene policies, systems, and OH&S legislation to maintain an appropriate working environment, and reporting all incidents, accidents, injuries, hazards, or property damage as per the company policy.

***

**Your Talents**
- Valid Victorian driver's license, with a current or willingness to obtain a Light-rigid heavy vehicle license
- Qualified Automotive Technician preferred or familiarity with automotive repairs and maintenance
- Sound knowledge of brand products and services, and administrative and clerical procedures
- Excellent communication and customer service skills
- Ability to handle a fast-paced work environment and manage multiple tasks simultaneously
- Strong team player with effective collaboration skills
- Previous experience as a Service Driveway Coordinator is an advantage

Please note: Autoleague is an Equal Opportunity Employer that embraces and values equality, cultural diversity, and inclusion. All shortlisted applicants will be required to undertake a pre-employment check including police and medical checks.

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