Telemarketing Specialist

**Key Responsibilities**:
**Outbound Calls**: Make outbound calls to potential or existing customers providing information about our courses and intakes, and persuade them to send students.

**Customer Engagement**: Engage customers in meaningful conversations, answer their queries, and address their concerns in a professional manner.

**Record Keeping**: Maintain accurate records of calls and customer interactions.

**Performance Metrics**:Meet or exceed daily, weekly, and monthly performance metrics, including call volume, conversion rates, and sales targets.

**Feedback Collection**: Gather feedback from customers and provide insights to the team to improve our courses.

**Compliance**:Adhere to company policies, industry regulations, and privacy standards during all interactions.

**Qualifications**:

- **Experience**: Previous experience in telemarketing, sales, or a related field is preferred but not required.
- **Communication Skills**: Excellent verbal communication skills with the ability to articulate clearly and persuasively.
- **Interpersonal Skills**: Strong interpersonal skills with the ability to build rapport and handle objections effectively.
- **Problem-Solving**: Ability to identify customer needs and offer solutions in a proactive manner.
- **Time Management**: Strong organizational and time-management skills with the ability to work independently and as part of a team.

**Job Types**: Part-time, Casual

Pay: From $28.00 per hour

Expected hours: 24 per week

**Benefits**:

- Professional development assistance

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

Supplementary Pay:

- Performance bonus

**Experience**:

- Telemarketing or Sales: 1 year (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: In person

Expected Start Date: 09/09/2024