Quality Specialist

4 weeks ago

Brisbane, Australia Mable Full time

**This role is for HomeMade - a related entity of Mable**

HomeMade is a related entity to Mable and operate as a completely separate business, however both have a shared vision for self-management.

We are a health-tech start-up established in 2020, focusing on transforming home care in Australia through our creative approach which is designed to support people in achieving their goals whilst living at home.

Leveraging on our technology platform, we are an approved provider that specialise in self-management. We partner with our customers to create unique support plans that meet their needs and optimise their funds, making the most out of their Home Care Package (HCP). Our approach is simple and keeps people in control of their package, funding, and support.

To find out more, click here.

As HomeMade grows and scales at a rapid rate, we are looking for a Quality Specialist to join our Quality and Safeguarding team.

As a Quality Specialist, you will play a critical role in ensuring the delivery of high-quality services and support to HomeMade customers by effectively managing incidents and complaints in accordance with regulatory requirements and organisational policies. You will also play an integral part in the HomeMade internal audit function, which helps the business to identify areas for improvement. The Quality Specialists assist HomeMade to be prepared for external audits and support the business through a Quality Audit.

**Key Responsibilities**:

- Work with customers, their representatives, and internal teams to respond to and investigate incidents and complaints and achieve resolution within required timeframes
- Follow best practice complaint management processes to deliver positive outcomes for HomeMade customers and the business
- Ensure all incidents and complaints are recorded and maintained within the Incidents and Complaints Management Systems
- Work with external service providers to investigate complaints relating to provision of service and support, gathering information within the required timeframes
- Provide support and guidance to HomeMade staff when they are investigating and managing internal complaints, before they have been escalated to the I&C team
- Investigate and prepare formal responses for escalated complaints to external bodies
- Investigate and prepare formal responses, in short time-frames for reportable incidents under the Serious Incident Response Scheme (SIRS)
- Working under the direction of the Quality Manager to provide support and guidance on mitigation strategies and ‘closing the loop’ for incidents
- Preparation of feedback and complaints reports using insights gathered on all complaints, compliments and general feedback Identify gaps in process, or areas for improvement and escalate appropriately
- Assist with managing and mitigating customer and business risk
- Support the business and engage with opportunities for improvement where required
- Complete file audits and phone audits on a regular basis in line with the HomeMade internal audit schedule
- Working under the direction of the Quality Manager to assist with cross-functional team support in addressing gaps identified through auditing
- Have a strong understanding of the Quality Standards and Strengthened Standards (when implemented) and requirements for compliance against these
- Developing positive and collaborative working relationships with team members and internal and external stakeholders. Promoting open disclosure and fostering a safety and quality culture.
- Carry out additional tasks within the Quality team as required by the Quality Manager

**Your skills and expertise**:

- Experience in a relevant field such as Social Work, Health Sciences, or Public Administration is well-regarded, though not essential.
- Exposure to incident and complaint management within Aged Care, the NDIS, or similar healthcare settings.
- An understanding of the role internal audit plays in relation to continuous improvement and enhanced quality of the care and services we provide.
- Sound knowledge or a willingness to learn and self-educate on regulatory frameworks and quality standards applicable to the Aged Care sector.
- Strong analytical and problem-solving skills, with the ability to support the business to implement effective solutions.
- Excellent communication and interpersonal skills, with the ability to interact professionally and collaborate with a diverse range of stakeholders.
- Strong written communication skills
- Demonstrated ability to work independently, prioritise tasks, and manage competing priorities effectively.
- Ability to work within a small team to offer support to peers balancing shared workload.
- High level of integrity and confidentiality, with a commitment to upholding ethical standards in all aspects of work.
- Ability to complete tasks within short time frames
- Attention to detail, customer-centric and a passion for continuous improvement is a must

**Who you will be workin

  • AML Quality Assurance Expert

    6 days ago

    Brisbane, Queensland, Australia BOQ Specialist Group Full time

    The BOQ Specialist Group is committed to fostering a workspace that values and leverages difference and creates new possibilities.About the RoleWe are seeking a Risk and Control Assurance Professional to support our efforts in ensuring compliance with AML/CFT and Sanctions regulations. This role involves reviewing and challenging current processes to ensure...

  • Financial Solutions Specialist

    7 days ago

    Brisbane, Queensland, Australia BOQ Specialist Full time

    We are looking for a highly skilled Risk Management Specialist to join our team at BOQ Specialist. As a key member of our team, you will be responsible for identifying and mitigating potential risks to our business, ensuring the delivery of high-quality financial products and services to our clients.About the Role:The ideal candidate will have a strong...

  • Quality Specialist

    3 weeks ago

    Brisbane, Australia Icon Group Full time

    **Nursing** **Brisbane** **Contract or Temp** **Icon Cancer Centre Australia** **Quality Specialist - Patient Safety** **Icon Group**, South Brisbane (Head Office) The _Quality Specialist - Patient Safety _advises on, actions, and assures the development, implementation, and evaluation of patient safety topics including incident management, licensing and...

  • Quality Specialist

    4 weeks ago

    Brisbane, Australia Icon Group Full time

    **Quality and Safety** **Brisbane** **Full Time** **Icon Group** **Quality Specialist - Clinical Auditing - South Brisbane, QLD** **Why choose us?** Icon Group is a global healthcare provider with reach into New Zealand, Singapore, Hong Kong and China. With over 3000 employees' company-wide, Icon Group’s global footprint includes over 50 cancer...

  • Quality Assurance Specialist

    6 days ago

    Brisbane, Queensland, Australia NDIS Quality and Safeguards Commission Full time

    Role OverviewThe NDIS Quality and Safeguards Commission is responsible for enhancing the quality and safety of NDIS supports and services.About the TeamThe Audit and Monitoring team plays a vital role in assessing and monitoring approved quality auditors, contributing to a diverse and high-quality NDIS market.Job ResponsibilitiesConduct assessments of...

  • Juice Bar Specialist

    3 weeks ago

    Brisbane, Australia Quality Food Full time

    **About us** Quality Food is a small business starting a new and creative Juice Bar at the heart of Brisbane CBD. The juice bar place is brand new one, equipped with quality commercial appliances, clean and tidy and ready to go. The **Juice Bar Specialist** is needed to make top healthy and fresh juices as well as fruit bowls as per a designed...

  • Financial Crimes Compliance Specialist

    6 days ago

    Brisbane, Queensland, Australia BOQ Specialist Group Full time

    The BOQ Group is a unique collection of challenger brands that provide an alternative to traditional Australian financial services.About the RoleWe are seeking a Financial Crimes Compliance Specialist to join our team in ensuring compliance with AML/CFT and Sanctions regulations. This role involves providing oversight, review, and challenge to support the...

  • AML Quality Control Lead

    15 hours ago

    Brisbane, Queensland, Australia BOQ Specialist Group Full time

    About the RoleWe are looking for a highly experienced AML Quality Control Lead to oversee the implementation of the Financial Crime Compliance Assurance Framework. This involves regular, sample-based quality assurance of Line 1 quality control, as well as regular, sample-based control testing of Line 1 controls. The ideal candidate will have strong knowledge...

  • Quality Specialist

    2 weeks ago

    Brisbane, Australia StandardAero Full time

    We currently require an experienced Quality specialist to join our Quality Assurance department. Responsibilities will include: - Assisting the Quality Manager in the performance of Internal Audits and audits and inspections form outside parties and agencies - Resolving issues related to the quality of products and services - Supporting the QA manager in...

  • Clinical Governance

    4 weeks ago

    Brisbane, Australia Icon Group Full time

    **Quality and Safety** **Brisbane** **Part Time** **Icon Group** **Icon Group - Clinical Governance & Quality Specialist** 12 Month Contract Position, 3 days per week (24 hrs) The _Clinical Governance & Quality Specialist _supports and advises on patient safety topics including risk, clinical incident management, licencing and accreditation, infection...

  • Clinical Governance

    3 weeks ago

    Brisbane, Australia Icon Group Full time

    **Nursing** **Brisbane** **Full Time** **Icon Group** **Clinical Governance & Quality Specialist** **Clinical Care - Clinical Governance & Quality Unit** **Icon Group, South Brisbane (Head Office)** The _Clinical Governance & Quality Specialist _supports and advises on patient safety topics including risk, clinical incident management, licencing and...

  • Quality Specialist

    3 weeks ago

    Brisbane, Australia Icon Group Full time

    **Quality and Safety** **Brisbane** **Full Time** **Slade Health** **Job Ad Summary**: Join the Quality Assurance team operating across Australia and New Zealand | Permanent full-time role in leading manufacturer of compounded medicines | Can be based in Australia or New Zealand. **Quality Assurance Associate / Senior Quality Assurance Associate /...

  • Quality Specialist

    4 weeks ago

    Brisbane, Australia Icon Holdings Services Full time

    **Job Ad Summary**: Join the Quality Assurance team operating across Australia and New Zealand | Permanent full-time role in leading manufacturer of compounded medicines | Can be based in Australia or New Zealand. **Quality Assurance Associate / Senior Quality Assurance Associate / Quality Assurance Specialist - Slade Health** - Be Part of An Exciting Team...

  • Quality Specialist

    3 weeks ago

    Brisbane, Australia Evolve Scientific Full time

    Our client, a manufacturer North of Brisbane, are undergoing market expansion and currently seeking an experienced and motivated **Quality Specialist** for a **6-month assignment**. The role requires a self-motivated person with a will to succeed and a very hands-on approach. The company services many local customers and product lines. The role will be...

  • Commercial Credit Expert

    7 days ago

    Brisbane, Queensland, Australia BOQ Specialist Full time

    At BOQ Specialist, we are seeking an experienced professional to join our team as a Commercial Credit Specialist.About the Role:The ideal candidate will have a strong background in finance and a deep understanding of commercial credit principles. They will be responsible for providing commercial credit solutions to clients, working closely with internal...

  • Quality Assurance Specialist

    6 days ago

    Brisbane, Queensland, Australia Rheinmetall AG Full time

    About the RoleWe are seeking a Quality Assurance Specialist to optimize the quality planning process, specifically in relation to project-related parts, services and suppliers.This role works closely with Rheinmetall's suppliers to ensure their performance is monitored, reported, analysed and documented, with improvement priorities being effectively...

  • Building Quality Specialist

    15 hours ago

    Brisbane, Queensland, Australia Metricon Full time

    About the RoleWe are seeking a skilled Quality Assurance Specialist to join our Construction team in Brisbane's Western Corridor area.This is an exciting opportunity for someone who shares our passion for delivering quality and service to Australian families.The successful candidate will be responsible for:Completing Quality Assurance Checks according to...

  • Laboratory Quality Specialist

    15 hours ago

    Brisbane, Queensland, Australia PepsiCo Deutschland GmbH Full time

    About the RoleWe are seeking a detail-oriented Laboratory Quality Specialist to ensure compliance with regulatory requirements.This is an exciting opportunity for a quality-focused professional to apply their knowledge of quality systems and laboratory practices in a fast-paced manufacturing environment.Responsibilities:Compliance: Ensure adherence to...

  • Clinical Governance

    4 weeks ago

    Brisbane, Australia Icon Group Full time

    **Quality and Safety** **Brisbane** **Full Time** **Icon Cancer Centre Australia** The _Clinical Governance & Quality Specialist _supports and advises on patient safety topics including risk, clinical incident management, licencing and accreditation, infection prevention and control, consumer engagement, and document management. The Clinical Governance &...

  • Quality Specialist

    4 weeks ago

    Brisbane, Australia Brunel Full time

    Brunel is currently partnered with a innovative medtech startup, based in the heart of Brisbane. This company has gone from strength to strength since it’s conception and has thrived off the foundation of industry experts. They are now searching for an additional Quality Specialist to assist with their portfolio expansion, following their partnership with...