Food & Beverage Supervisor

6 months ago

Melbourne, Australia Westin Hotels & Resorts Full time

**Job Description**:
**Job Number** 23154802

**Job Category** Food and Beverage & Culinary

**Location** The Westin Melbourne, 205 Collins Street, Melbourne, Victoria, Australia VIEW ON MAP

**Schedule** Part-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

***

Assist the Restaurant Manager with the daily operation of the venue, ensuring maximum guest satisfaction and profit contribution.
The Supervisor will be required to conduct their duties in a courteous, safe and efficient manner, in accordance with the hotel’s policies and procedures, ensuring that a high level of service is maintained.
- Responsible for coordinating the work of the Food and Beverage Attendants in an efficient manner, whilst maintaining quality and standards.- Have a full knowledge of the outlet operations and roles therein.
- Ensure all food and beverage items served to our guests are of the highest standard and presentation. Be attentive in checking quality of food and quality of beverage.
- Understand and supervise opening and closing procedures including a thorough knowledge of the Point of Sale System.
- Ensure cleanliness of bar, tables, chairs, floor and general equipment. In liaison with Restaurant Manager, ensure sufficient equipment for the operation of the venue.
- Assign staff to their stations and inform of any special request such as VIP guest or returning guests.
- Ensure linen exchange procedure is followed and all care is taken with linen.
- Ensure all back of house areas are cleaned and equipment stocked.
- Handle customer concerns and complaints with a concerning and understanding attitude as per Hotel standard.
- Conduct pre-service briefings with staff.
- Ensure all furniture and fittings, operating equipment and outlet décor are maintained and clean at all times.
- Communicate all comments and feedback from guests and staff to the Restaurant Manager.
- Ensure sales are maximised through suggestive upselling.
- Assist with development and performance reviews.
- Assist the Restaurant Manager with the initial and ongoing “On the Job” Training to ensure that associates have the necessary skills to perform their job efficiently and effectively.
- Attend meetings as required.
- Implement opportunities for quality Team Building.
- Ensure that all associates comply with the grooming and uniform standards.
- Assist in preparation of work rosters and annual leave schedules within budget, business expectations and guidelines of the Enterprise Agreement.
- Knowledge and understanding of financial knowledge, controls, inventory, costs, expenses, and all cash handling procedures and policies.
- Assist in the selection and appointment of new associates within the department.
- Ensure all Liquor Licensing Laws are abided by and understand the correct procedures for handling intoxicated and underage guests.
- Personally ensure compliance with all relevant Workplace Health & Safety and Occupational Health & Safety legislation, and related The Westin Melbourne and Marriott Policies.
- Undertake other duties as required by Restaurant Manager / Food & Beverage Manager.
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- Align working practices and conduct with The Westin Melbourne’s Vision; consistently strive to meet and exceed the expectations of both internal and external guests.
- To work as and where directed by management.
- Maximise employee productivity through enhanced skills, knowledge and direction.
- Anticipate guest’s needs through observation and offer prompt, efficient service either personally or through effective communication with other associates.
- Demonstrate clear behaviours that align to the Westin Service Culture Standards, the Marriott Journey and Brand Core values
- Comply with and abide by all hotel polices and procedure and information as outlined in Associate handbook
- Comply with Marriott’s Worldwide Code of Business Conduct and Ethics and the Policy against Insider training at all times.
- To work as and where directed by Management plus follow all reasonable requests
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

**Be** where you can do your best work,
**begin** your purpose,
**belong** to an amazing globalteam, and
**become** the best version of you.

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