Service Delivery Lead

2 weeks ago

Hawthorn East, Australia Coles Group Full time

We’ve been trusted to serve Aussie communities since 1914 and grown to become a top 30-listed on the ASX with 120,000 team members and a portfolio of iconic brands. At Coles Group, you’ll not only get to make a difference to millions of Aussie lives—you’ll also get to see your impact.

**About the team**:
As the way we shop continues to evolve, our Technology team keeps us at the cutting edge. Driven by our innovative, inclusive and forward-thinking culture, we’re constantly looking at ways to reinvent the shopping experience for our customers and build the next generation of digital retailing.

**About the role**:
We are searching for a Service Delivery Lead to join the Major Incident Management function in Coles Technology.
- Key responsibilities include:_
- Own the Major Incident Management function and associated Problem Management activities
- Ensure that IT services are delivered to Technology and business stakeholders in accordance with Incident and Problem Management process
- Lead the maturity uplift of Incident Management Problem Management across Technology
- Ownership of the activities and processes required to restore service, confirm Cause, and reduce impact

**About you and your skills**:

- Experienced people leader with experience leading a Technology services team in a dynamic environment
- Proven ability to lead the restoration of major Technology incidents by working with technical groups and impacted business units
- Exemplary understanding of Incident Management and Problem Management processes
- Experience working cross-functionality across both Technology and business teams through major incidents, projects, and other initiatives
- Proven ability to implement process improvements and other efficiencies
- Ability to build and maintain relationships across a wide variety of stakeholders
- Ability to utilise data to highlight areas of opportunity and working with relevant stakeholders to achieve desired outcome

With us it’s not about the discounts (although you do get those), it’s about joining a team where your wellbeing and professional development is invested in and celebrating your contributions is the norm. And because everyone leads unique lives, we offer flexible work including work from home, additional leave and parental leave entitlements.

Job ID: 110190

Employment Type: Full time

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