Aps 5 Complaints Officer

2 weeks ago


Broadmeadows, Australia face2face Recruitment Full time

**Closing Date**:9 am Thursday 30 November 2023

**face2face reference**:593474
**Location**:Broadmeadows Vic, Geelong Vic or Chermside Qld
**Hours**:Full-Time
**Contract length**:12 Month Contract
**Entry requirements**:Australian Citizen
**Pay range**:$55.24 p/h ex super

**About the role**:
The APS 5 Complaints Officer is accountable under limited supervision to undertake moderately complex to complex work. Legislation, policies, procedures, standards, methodologies and precedents guide the position as it manages and coordinates resolution of complaints and stakeholder incidents.

**Duties**
- Manage escalated complaints and ensure strict deadlines are met.
- Produce quality written correspondence for a range of audiences, including formal responses for the Minister.
- Coordinate correspondence, briefing and reporting functions for the team. Support the team to resolve day to day operations issues and assist in achieving the branch’s strategic objectives.

**Benefits**
- A healthy, safe and diverse work environment.
- Continuous employee support. Opportunities for career development.

**Emma Pointon**

**02 6199 5750**#APS
- Thank you for your interest in this position with face2face Recruitment. Our advertisements automatically stay live for 30 days, even if the position is filled beforehand. Should you find this role closed, not all is lost. If you submit your resume to us as a general expression of interest, we will consider you for other positions that suit your talent and experience. We may well have current positions to fill and will certainly consider you for future suitable roles. Submitting your resume has the added bonus of getting your name in the mix for opportunities we fill without even advertising. All you have to do is register here



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