Head of Settlements

4 months ago

Melbourne, Australia Citi Full time

Forming part of the overall Securities Service Operations group the Head of Settlements AU NZ will be responsible for overall management of units supporting transaction settlement flows across custody and Third Party Clearing and Account Operator flows for both Australian and New Zealand Markets ensuring transactions are processed within pre-determined service standards and with zero operational error.

The Role is diverse and covers multiple staff locations (Melbourne, Sydney, KL) and the successful applicant needs to be a strong people leader, be well organised, be able to prioritise and give direction in times of extreme pressure in a deadline and volume driven area. Must be able to adapt to change and foster and support ideas to support a growth business.

**Responsibilities**:

- Manage the units daily settlement volumes, ensure that the groups are operating as one with the same values and standards as deemed required by the business
- Manage the tracking of MIS statistics for the team, identifying volumes and trends
- Responsible for the unit’s capacity planning in conjunction with the local and regional business requirements
- Responsible for the coaching, training and motivation of staff with a view to progress their careers
- Manage the unit’s technology projects in conjunction with the technology and product managers
- Assist the business in the development of client RFP and participate in presentations process as required
- Ensure the business unit adheres to regulatory requirements imposed by stock exchanges and supervisory bodies
- Ensure business unit complies with information security standards
- Monitor the unit’s failed trades to ensure potential issues are identified and do not place the organisation under risk
- Support proactive communication strategies with a view of enriching cross collaboration between staff
- Work closely with other unit heads ensuring one strong operational mindset
- Perform regular staff appraisals and provide ongoing feedback to ensure performance of staff
- Responsible for procedures, controls and compliance within the securities processing team
- Participate in custody Audits i.e. - Internal, KPMG and other
- Responsible for daily working relationship with ASX, SFE, NZX and RBNZ
- Work closely with market regulators and Industry groups
- Work closely with the business to identify client issues, escalating client at risk issues, participating in weekly/monthly client calls
- Identify functionality gaps within existing systems and manage the preparation of requirement documents as required with full cost benefit details
- Responsible for setting and achieving departmental goals and objectives
- Work closely with the Operations committee to ensure all goals and objectives are met as a group, in addition to working with the operations head to re-engineer process and controls as required

**COMPLIANCE RESPONSIBILITIES**
- Ensure the business unit maintains the ethical standards contained in the Code of Conduct.
- Adhere to firm policies and procedures, regulatory and legislative requirements.

**KEY COMPETENCIES / SKILLS**

**Technical/Specialist skills/competencies**
- Strong understanding of all Custody & Issuer Services products and overall business flows across corporate actions, settlements, client service and control
- Strong background and experience in back-office administration processes and procedures
- Ability to identify and address control risks
- Proficient in the use of MS Word, Excel, Powerpoint,

**Business/Industry knowledge/competencies**
- Strong knowledge of the Australian & New Zealand markets specifically pertaining to custody, broking and unlisted assets space
- High level of experience in back office administration processes and procedures
- High level of understanding of audit standards and control risks
- Capacity to mitigate operational risk
- Extensive knowledge of CHESS / EXIGO / NZ Clear settlement processes

**Personal Attributes/Interpersonal skills**
- Strong people leader with ability to motivate and bring cohesiveness to the group
- Ability to work productively in a continuously evolving, complex and changing fast pace environment
- Ability to manage multiple projects
- Energetic, motivated and adaptable to change
- High level of interpersonal skills and the ability to deal with clients and stakeholders in a congenial manner
- Excellent attention and accuracy to detail
- Drive process improvements and change whilst mitigating risk
- Strong team player
- Strong numeracy and analytical ability.
- Exceptional problem solving skills
- Excellent time management skills
- Excellent communication skills
- Ability to learn quickly in a high-pressure environment
- Participate in team development and personal development programs
- Self-motivated and independent
- Role model for values, diversity, partnership, management practices and communication

**Qualifications**:

- Bachelor’s degree in Finance related field or business studies

  • Officer, Custody Settlements, Global Markets

    4 weeks ago

    Melbourne, Australia Bank of America Full time

    At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities and shareholders every day. One of the keys to driving Responsible Growth is being a great place to work for our teammates...

  • Estate Settlements Manager

    1 month ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Delivering Excellence in Estate SettlementsThe Commonwealth Bank of Australia (Bank) is committed to providing exceptional customer experiences in Estate Settlements and Specialised Services. We are seeking an experienced Executive Manager to lead our operational team in delivering brilliant customer service experiences every time and in an efficient and...

  • Customer Service Specialist

    2 weeks ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Customer Service Specialist - Estate Settlement **See yourself in our team** Contact Services, Estate Settlement Services are responsible for responding to inbound enquiries relating to deceased estate matters. We act as the interface between the customer and the Estate Settlement Services Processing Teams. This involves being the concierge between Branch...

  • Executive Manager Estate Settlements and

    3 months ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Executive Manager Estate Settlements and Specialised Services **"At CommBank we are proud to support flexibility, let's discuss what this means for you"** The Commonwealth Bank of Australia (Bank) is Australia's leading provider of integrated financial services. They are committed to continuously improving governance practices and ensuring that they are...

  • Estate Settlement and Support Specialist

    2 weeks ago

    Melbourne, Victoria, Australia Commonwealth Bank of Australia Full time

    Delivering Empathetic Customer Service As an Estate Settlement and Support Specialist at the Commonwealth Bank of Australia, you will be responsible for providing high levels of empathy and emotional intelligence during interactions with customers who are going through a difficult situation involving the loss of a loved one. Our Estate Settlement Services...

  • Head of Marketing and Digital

    6 months ago

    Melbourne, Australia City of Melbourne Full time

    **A career-defining opportunity where your leadership will have a lasting impact on the cultural heartbeat of Melbourne.**: - **3-year Executive contract based in one of our beautiful Melbourne CBD Offices.**: - **Attractive salary package on offer + flexible work arrangements** **About City of Melbourne** - Situated on the traditional lands of the...

  • Head of State Planning

    6 months ago

    Melbourne, Australia Department of Transport and Planning Full time

    Location: Melbourne | CBD Job type: Full Time - Fixed Term Organisation: Department of Transport and Planning **Salary**: $279,239 - $401,017 Occupation: Other Reference: 3960 **Department of Transport and Planning** **Head of State Planning** - Seeking a high calibre leader - Lead Reform - Shape the future of Planning in Victoria The Head of State...

  • Head of People

    6 months ago

    Melbourne, Australia Catch Of The Day Full time

    **Job no**: QFPAC **Who is Catch?** Our vision is to be Australia’s most loved online destination for families. There's still a lot of work ahead of us, so we’re always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly. Catch is currently seeking a Head of People and Culture to...

  • Head of Product

    2 months ago

    Melbourne, Australia Commonwealth Bank of Australia Full time

    Head of Product - Commsee 2.0 (Crew Lead) **Head of Product - Commsee 2.0 (Crew Lead)** - **You are a senior product leader that is passionate about building exceptional products and teams**: - **Permanent Opportunity**: **Do Work That Matters**: Commsee is Commbank's unique, core assisted channel experience that supports our business in supporting the...

  • Head of Customer Relationship Management Au

    6 months ago

    Melbourne, Australia Vestas Full time

    **This is a excellent opportuity to join a unique team in a company focussed on making our world a greener place.** Our customer relationship division works directly with our service site client owners to facilitate questions, problems, upgrade requests and service scheduling and many other qeries. As the Head of Customer Relationship Management you will...

  • Head of Event Strategy and Delivery

    6 months ago

    Melbourne, Australia City of Melbourne Full time

    **A career-defining opportunity where your leadership will have a lasting impact on the cultural heartbeat of Melbourne.**: - **3-year Executive contract based in one of our beautiful Melbourne CBD Offices.**: - **Attractive salary package on offer + flexible work arrangements** **About City of Melbourne** - Situated on the traditional lands of the...

  • Head of Asset Management

    3 days ago

    Melbourne, Australia City of Melbourne Full time

    **Vacancy Details**: - Position: - Organisation Unit: - Location: - Tenure: - Closing: - Synopsis: - **Lead the implementation of our strategic Asset Plan**: - **Newly created senior leadership position**: - **Attractive remuneration package** - Situated on the traditional lands of the Bunurong Boon Wuurung and Wurundjeri Woi-Wurrung peoples of the...

  • Head of Catering and Events

    4 months ago

    Melbourne, Australia National Gallery of Victoria Full time

    VPS 6.1: $130,673 per annum + 11.5% superannuation Full Time, Fixed Term for 2 years The National Gallery of Victoria (NGV) is seeking a Head of Catering and Events for the end-to-end management, creative realisation and commercial profitability of catering and events at the NGV. This position is responsible for driving a high level of excellence and...

  • Corporate Head Office

    5 months ago

    Melbourne, Australia Bank of Queensland Full time

    **About the Role** Based out of our Melbourne Head Office, join our Retail Banking Division as Senior Analyst Customer Targeting & Performance. If you bring experience working with campaigns and marketing performance reporting, this could be the perfect opportunity! As part of the Product and Customer Analytics team, this role performs an important function...

  • Head of Commercial Finance

    6 months ago

    Melbourne, Australia Catch Of The Day Full time

    **Job no**: 6MF38 **Who is Catch?** **Our vision is to be Australia’s most loved online destination for families. There's still a lot of work ahead of us, so we’re always on the lookout for creative, resourceful, and resilient people that can quickly learn new skills and adapt on the fly.** Catch is currently seeking a Head of Commercial Finance and...

  • Graduate Finance Coordinator

    3 months ago

    Melbourne, Australia BlueRock Full time

    Certified B-Corp & Great Place to Work 2024 Embrace an inclusive and diverse workplace culture, centred on health, wellbeing, and fun! Grow your career in a rapidly expanding advisory firm! A smart human once said, “Do things you with people you care about and good things happen”, and at BlueRock, we are a growing team who love what we do. We’re...

  • Head of Experience

    4 months ago

    Melbourne, Australia Department of Health Full time

    Location: Melbourne | CBD Job type: Full time / Ongoing Organisation: Department of Health **Salary**: $134,593 - $180,115 Occupation: Communications, Marketing and Media Reference: VG/DH/CE/1814510 The Department of Health plays a critical role in the Victorian health system and is responsible for shaping it to meet the health needs of all Victorians....

  • Transaction Services Operations Specialist

    4 weeks ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Wealth Management in Melbourne offers an exciting 12-month contract role in Transaction Services operations. In the first year, you will focus on processing tasks, and then expand your skills to project work. The team provides essential support for managing cash payments, funding positions, settlements, and bookings across Wealth Management Businesses.This...

  • Head of Banking Operations

    6 months ago

    Melbourne, Australia SMC Executive Full time

    Melbourne Based Community Bank - Leadership role, Direct Report to CFO - Drive Automation & Process Improvement Initiatives This is a great opportunity for an experienced banking / financial services operations leader to join a community based banking institution in a senior leadership role focused which will focus on driving automation and business process...

  • Financial Operations Specialist

    3 weeks ago

    Melbourne, Victoria, Australia Anton Murray Consulting Full time

    Located in the heart of Melbourne, Anton Murray Consulting is seeking a skilled Financial Operations Specialist to join their dynamic Transaction Services operations team. This exciting 12-month contract role offers a unique opportunity to gain valuable experience in financial operations, with a strong focus on cash payments, settlements, and bookings across...