Customer Experience Ambassador
3 weeks ago
**About the Role**
As a Customer Experience Ambassador, you will greet customers and provide consistent customer service to all passengers arriving at Sydney Airport for rental car collection. The Customer Experience Ambassador will help assist customers on rental pickup shuttle routes and advise shuttle service time while customers are waiting at collection point.
**What you’ll do**
- Interact with our customers face to face, promoting the Avis Budget Group brand
- Meeting and greeting customers upon arrival at T2 & T3 Sydney Airport
- Assist Customers with Vehicle collection procedure by directing them to car rental shuttle route
- Assist with all customers inquiries, concerns, and requests in a positive and friendly manner, including the loading and unloading of luggage when necessary.
**What we’re looking for**
- Applicants must have a full and valid driver’s licence
- This is a casual position that requires a minimum availability of 3-4 days per week
- Previous experience within retail, hospitality, customer service, sales, or similar roles
- Ability to work in a fast paced environment while delivery exceptional customer service
- Ability to follow procedures and adhere to company guidelines and standards
- Comfortable learning and using various computer systems to accurately input rental information
**Benefits and Perks**
- **Competitive pay**
- **Wellbeing programme **incl. **life insurance **+ **discounted health insurance **+ **superannuation **options
- Access to **Perkbox **- discounts and offers **with hundreds of retailers and big brands, including on **cinema tickets **, **fitness classes **, **shopping discounts **and much more
- Employee discounts on **car rental **across Avis Budget Group
- Employee Assistance Programme **(EAP) **provided by Converge - 24/7 support for your mental health and wellbeing
- **Full training provided **to help you achieve your goals & reach your potential
**About Avis Budget Group**
We don't just rent cars. We're changing the way people move. Across our world-famous brands - **Avis, Budget, Zipcar, and Apex**:
- we're leading the way for the global mobility industry.
Our brands represent a mobility ecosystem of more than 11,000 locations in approximately 180 countries. With more than 70 years of experience in managing global fleets and with one of the largest fleets of connected cars in the world, we are committed to innovation and are moving the future of mobility forward.
Mascot
New South Wales
Australia
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