Miele Assistant Experience Centre Manager

6 months ago

Chatswood, Australia Miele ANZ Full time

Do you love consulting with customers and offering a world class experience?
- Do you love leading teams and coaching people to bring out their best?

**About Miele**
A German family owned company that has an international reputation for being the market leader in manufacturing premium domestic and commercial appliances. Miele prides itself on the quality, longevity and sustainability of our products. Our Miele Experience Centres (MECs) showcase our innovative & stylish products across kitchen, laundry and floor care in lifestyle setups, in different colours and configurations, across all of our MECs in Australia & New Zealand.

**About the Role**:
This position is responsible for being second in charge to the Centre Manager and will effectively handle all facets of operationally running the Miele Experience Centre.

If you are passionate about retail management and coaching a team to achieve their best while driving a customer centric culture within the centre, then this may the next exciting opportunity for you

**Responsibilities will include**:

- Using a consultative approach, deliver a world class customer service experience to our Miele clientele
- Leading by example. Set the benchmark for excellence in consultative sales, exceptional product and system knowledge and customer relationship practices
- Learn and manage key operational duties and tasks within the centre with the support of the Experience Centre Manager
- In collaboration with the Culinary Team, identify opportunities for cross functional sales and service improvements
- Actively demonstrate company values and behaviours
- Ensure all customer complaints and concerns are resolved and/or escalated where appropriate, ensuring none are left unresolved.
- In conjunction with Experience Centre Manager, drive and monitor daily/weekly team sales targets in line with business forecasts
- Consistently motivate the team to achievement both financial and service targets as defined by budgets and KPI’s
- Proactively develop new business opportunities to increase traffic to the Experience Centre and Online Stores
- Develop sustainable relationships with local Miele Charter Agencies (MCA’s), business partners, brand associates and local businesses, encouraging and supporting all customer referrals received.
- Ensuring the centre presentation is of the highest standard and maintained in accordance with all relevant policies, procedures and guidelines

**What we are looking for**:

- A passionate and motivated people leader who thrives on coaching and developing their team members
- Strong experience in driving and delivering a customer centric culture within teams
- Ability to manage performance to get the best out of their teams when required
- Ability to work under pressure and thrive in a fast-paced environment
- Excellent communication skills.
- Ability to use different systems including POS, MS Office, CRMs

**What we Offer**:

- Generous staff discounts on our beautiful & premium products
- Access to Miele’s free annual health checks
- Training, coaching and development from an experienced Centre Manager
- Career development opportunities from a company who supports growing from within
- Participation in our Reward and Recognition program Miele Moments
- Access to a wonderful and holistic Employee Assistance Program (EAP)
- Opportunity to join a fantastic workplace culture and team

**The Values we Nurture at Miele**:

- We take it on and make it happen
- We act as leaders
- We help others to be successful

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