Technical Writer
2 weeks ago
We’re Civica and we make software that helps deliver critical services for citizens all around the world. From local to state government, to education, to health and care, over 5,000 public bodies across the globe use our software to help provide critical services to over 100 million citizens.
Our aspiration is to be a GovTech champion everywhere we work around the globe, supporting the needs of citizens and those that serve them every day. Building on 21 years of continuous growth and success, we're at a pivotal point on our journey to realise that aspiration.
As a company, we’re passionate about what we do and the citizens we help to serve. If you too would like to help champion the use of technology in public services, to improve outcomes for citizens and public sector organisations, then Civica is the right place for you. We will help you unlock the best version of yourself, achieve growth in your career whilst making a real difference to people and communities.
**_About the role:_**
The Technical Writer is responsible for the creation, planning and maintenance of product documentation for our products in the Health division, APAC.
The technical writer's role is to bridge the gap between complex technical information and user-friendly documentation, facilitating the successful adoption and usage of our products. They will be responsible for collating and cataloguing current documentation and planning for maintenance and creation of new documentation.
**_Key Responsibilities:_**
- Responsible for product document governance and providing guidance on good practices for documentation across the Health business unit.
- Provide regular status reports on documentation progress and associated deliverables to key stakeholders.
- A minimum of 5 years of demonstrated experience in technical writing including design and development of software product documentation, technical documentation, technical manuals and guides, installation guides, support manuals, user manuals and policy documents.
- Proven ability to translate complex technical concepts into clear concise documents for internal and external stakeholders along with the ability to communicate with clarity and clear explanations regarding information technology related matters.
- Demonstrated effective communication working with developers, architects, cyber security, and end user Customers.
- Proficiency in engaging with multiple levels of stakeholders to achieve a unified goal.
- Knowledge of current and emerging trends and best practice in written communication particularly related to the production of technical documentation.
- Familiarity with the SDLC and software development.
- Collaborate closely with internal teams to gain a comprehensive insight into the product and its scope. Design and outline documentation needs, encompassing the creation and upkeep of User Guides, Configuration Guides, Technical Documentation, and other essential product materials. This effort is aimed at enhancing our customers' comprehension and effective utilisation of the product.
- Oversee the complete document production process, from initiation to conclusion. Integrate input from stakeholders, incorporate revisions as necessary, and ensure proper release and version control of documents.
**Requirements**:
- A minimum of 5 years of demonstrated experience in technical writing including design and development of software product documentation, technical documentation, technical manuals and guides, installation guides, support manuals, user manuals and policy documents.
- Proven ability to translate complex technical concepts into clear concise documents for internal and external stakeholders along with the ability to communicate with clarity and clear explanations regarding information technology related matters.
- Demonstrated effective communication working with developers, architects, cyber security, and end user Customers.
- Proficiency in engaging with multiple levels of stakeholders to achieve a unified goal.
- Knowledge of current and emerging trends and best practice in written communication particularly related to the production of technical documentation.
- Familiarity with the SDLC and software development.
You may possess prior work experience within the Australian Private Health Insurance sector, along with a background in implementing both Waterfall and Agile methodologies. Familiarity with technologies like.NET, C#, 4GL, Angular, databases, and SQL, or possessing a Computer Science or Engineering degree, would be beneficial.
**Benefits**
Why you'll love working with us.
We know that when our people are happy, they will work better and have greater work satisfaction. Here's what you can expect:
We're all different - and we love this about us.
We provide an inclusive, safe, and welcoming environment to all Civicans, new and old Focus on learning
- there are heaps of opportunities to enable you to grow and be your best.
Giving culture - we e
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