Client Support Partner

2 weeks ago

Goulburn, Australia The Benevolent Society Full time

**Part-time position based in Goulburn (Must be able to work on Fridays)**:

- ** $39ph - $42ph + Super + Salary Packaging**:

- **Flexible Friendly organisation, WFH options available**

We are Australia’s first charity, providing a range of services across New South Wales, Queensland and South Australia. We are a not-for-profit and non-religious organisation that has assisted people, families and communities to achieve positive change since 1813.The Benevolent Society’s vision is for a just society where all Australians can live their best life.

**About the role**

As a Client Support Partner, you will support people with a disability and their family or carers to design, coordinate and monitor the delivery of services to enhance an individual's quality of life. Use strengths based practice to support your clients to identify their specific needs, preferences and goals; to promote their independence and participation in the community.

**Duties**
- Support clients to develop, implement, monitor and achieve their goals using a range of person-centred tools.
- Establish and maintain network relationships with key agencies, other service providers, and referral services.
- Ensure effective monitoring and reporting through accurate and relevant client records in line with confidentiality and privacy requirements.
- Provide information and referrals to support clients to access appropriate resources and services, both within The Benevolent Society and with external agencies and service providers.

**Our Benefits**

We support people to live their best life. That includes you, our employee. A ‘best life’ is unique to everyone and can change as life changes. Here are a few things you might be interested in:

- **Salary Benefits -** You can package up to $15,900 pa of you pre-tax salary to pay for everyday expenses before income tax is calculated, meaning you take home _even more pay_
- **Motor Vehicle Packaging Options - **to suit your lifestyle.
- **Work/Life Balance - **Flexible work arrangements including hybrid home/office work arrangements, 1 accrued day off a month for full time employees.
- **Recognition and Reward - **Sector competitive remuneration, various recognition programs and access to long service leave after 5 years
- **Wellness -** Fitness passport + Employee Assistance Program + opportunity to purchase additional leave.
- **Professional development - **We tailor career development opportunities to all employees and volunteers for career enrichment, fulfilment, and growth

**Skills and Experience**

**We want you to be successful in your new role This means you’ll have**:

- Relevant qualification and/or experience working within the Disability sector
- Demonstrated understanding of the needs of people with a disability and their carers
- Experience working collaboratively to enhance client outcomes
- Ability to appropriately respond to the needs of people of all abilities and cultural backgrounds
- Excellent interpersonal and communication skills and a strong commitment to customer service
- Previous experience in a billable environment supporting Participants receiving NDIS funding is highly desirable
- Current driver's license and willingness to travel to clients where required
- Working with Children Check
- NSW CRCC
- NSW NDIS worker screening check

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