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Ecommerce Merchandise Specialist

4 weeks ago

Chadstone, Australia Officeworks Full time

**Title**:eCommerce Merchandise Specialist**:

- Location: Chadstone, Victoria, AU**About us**:
At Officeworks we make bigger things happen. Our customers, our team, and our community are our heart and soul. And if our brilliant people have taught us anything, it is that we can do all kinds of incredible things, each and every day.

Fast paced. Innovative. Inspiring. With more than 8000 team members and a national footprint of more than 168 retail stores Australia wide - we’re focused on delivering a wide range, low price and great service. We’re about inspiring new ideas and thinking outside the box. We’re about kicking goals, having a laugh and pushing each other. We are about being rewarded and supported. We’re about teaching a customer something new and supporting the community. We’re about making a difference.

**About the role**:
Are you passionate about eCommerce and ready to take on a key strategic role in driving online sales revenue? We have an exciting opportunity for an eCommerce Merchandise Specialist to join our dynamic team at Officeworks, a leading retailer in the industry. As the eCommerce Merchandise Specialist, you will be responsible for developing website merchandising strategies that leverage data to maximize conversion and ensure a customer-centric online shopping experience.

**Responsibilities**: As the eCommerce Merchandise Specialist, you will be the primary representative for your categories, collaborating with internal teams and stakeholders to:

- Develop and execute an eCommerce Merchandising Roadmap, focusing on key category growth areas.
- Collaborate closely with buyers and buying managers to identify growth opportunities, market trends, and new product/range launches.
- Strategize and implement online merchandise strategies, optimizing placement, presentation, and personalization to drive conversion and sales.
- Ensure a customer-first shopping experience by identifying cross-category overlaps and opportunities.
- Enhance the on-site experience, managing product launches, and peak trade executions for maximum impact.

**About you**:
**Requirements**:

- Bachelor's degree in Marketing/Advertising, Commerce, IT, or a relevant field (desirable but not essential).
- 4+ years of eCommerce Merchandise experience in a similar eCommerce business.
- Proven understanding of effective promotion and merchandising through digital channels, staying updated with emerging technologies and platforms.
- Customer-focused with a track record of understanding customer needs and behaviors.
- Proficiency in Microsoft Office, CMS software, and various analytics tools such as IBM Management Centre, Adobe Analytics, and Google Analytics.

**Skills/Knowledge/Attributes**:

- Strong drive for continuous improvement, innovating, and maximizing growth.
- Ability to work autonomously, act quickly, and solve problems.
- Analytical, driven, proactive, and possess excellent people skills.
- Energetic, passionate, highly organized, and able to multitask effectively.
- Exceptional attention to detail, creativity, and excellent conceptual skills.
- Demonstrated ability to drive business objectives and engage with multiple stakeholders.

**Equipment Operated/Technology Used**:

- Microsoft Office
- IBM Management Centre, Adobe Analytics, and Google Analytics
- CMS software and JIRA/Trello
- Basic HTML and CSS
- Algolia, Rich Relevance, Bazaarvoice, PIM

Join our team and play a pivotal role in shaping the online shopping experience for our customers. If you have a passion for eCommerce, a customer-focused mindset, and a drive for success, we want to hear from you

**Our culture**:
It’s all in a day’s work when you’re part of the Officeworks community - where you’re not defined by who you are, but what you can do. We celebrate our teams’ uniqueness by offering the below to the Officeworks family:

- An inclusive, diverse, and supportive environment.
- Flexible working arrangements to best support your individual needs.
- A key focus on wellbeing and safety.
- Generous discounts at Officeworks, Geeks 2 U, Bunnings, Kmart, Target and Catch.
- Ongoing training and development opportunities to progress your career.
- Industry leading Growing Families policy.

Officeworks is a** ‘Circle Back Initiative’ **employer - we commit to respond to every applicant.

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