Team Manager

2 weeks ago

Adelaide Region SA, Australia Westpac Group Full time

**How will I help?**
As a Team Manager of the KYC ID Secure Team you will be responsible for overseeing the team by acting as a reference point for policy, procedures & compliance whilst managing the team’s performance and encouraging development. You will be challenged to perform under pressure in this rewarding opportunity. Utilising your strong analytical and customer service skills, you will work to provide an exceptional experience for our customers, while delivering superior adherence to the banks Anti Money Laundering AML / CTF policies.

The Team Manager will also ensure that team members are following Westpac Group protocol, policies and procedures when completing all tasks, whilst also identifying opportunities for continuous improvement. The Team Manager plays an integral role in the facilitation and development of a cohesive team environment and is responsible for ensuring the effective management of all business processes, people, risks, and dependencies across the team.

**What’s in it for me?**
You’ll play a significant part of the future of a business that has been around for 200 years. Our purpose is helping Australians succeed. So, we’ll back you in the development of your career, internal career prospects, and flexible working. You’ll also keep learning to grown, backed by a fantastic team of people with a can-do, supportive structure. Whatever shape your family takes, we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions, surrogacy, and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.

**What do I need?**
To be successful in this role you will need:

- Exposure to AML, Compliance and Sanctions related processes
- Demonstrated ability to deliver and communicate change
- Excellent communication, organisation, and problem-solving skills
- Ability to support the business implementation of changes to FC guidance, group policies and standards
- Ability to manage relationships with varied stakeholders
- Ability to contribute to process efficiency and productivity by identifying new opportunities to improve process, reduce risk and improve financial crime compliance
- Contact Centre or a Service based industry experience is highly desirable
- Critical/Analytical thinking
- Ability to work in a fast-paced environment and deliver under pressure
- Self-sufficient, Adaptable to change, and Resilient
- Ability to resolve complex issues and complaints

**What is it like to work there?**
We aim to provide one big, supportive team of people who love helping others succeed. Working with us you'll discover new ways of working, and an exciting range of roles to showcase your skills. As an equal opportunity employer, we’re proud to have created a culture where people can be their best, in an environment that values diversity and flexibility. And one where everyone belongs.

**How do I Apply?**- The health and wellbeing of our employees is our top priority. We’ve developed clear standards to ensure our people are confident, safe and healthy whether they’re working from a Westpac Group site or working from home. These are based on expert medical advice and Safe Work Australia guidelines._

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