Retail Store Manager

3 weeks ago

Melbourne, Australia Jot Bikes Full time

**About the Job**

**Role**:
We are looking for an experienced retail store manager to manage the operations of one of our electric bike retail stores. Duties include leading the sale of electric bikes and accessories, onboarding customers onto electric bike subscriptions, restocking, merchandising, and rostering. The goal is to provide high-class customer service and to continue Jot’s growth through sales and operations maximization.

**Responsibilities**:

- Be the leader of an electric bike store and report directly to the senior leadership team.
- Own customer interactions including onboarding, servicing, and off-boarding in your city.
- Customer service and sales training of our retail assistants.
- Recruit and oversee staff such as mechanics and retail assistants.
- Work closely with colleagues across Australia to ensure consistent execution of the various aspects required for successful market growth and operation.
- Communicate updates and learnings to the organization.
- Plan and execute strategic projects.

**Requirements**:

- Proven work experience as a Senior Sales Representative, Store Manager, or similar role.
- Familiarity with consumer behavior principles, you’re a cool and calm operator; diffusing heated situations and turning irate customers into Jot promoters is your cup of tea.
- Track record of achieving sales targets.
- Excellent communication skills, capable of building trusting relationships.
- Flexibility to work various shift patterns.
- Interest and knowledge in mobility, micro-mobility, or e-bikes.
- You’re willing and enthusiastic about selling our product to potential riders.
- You’re a patient teacher and have a passion for empowering others.
- You’re able to quickly and efficiently problem-solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask.
- Strong organization skills and the ability to multi-task are key.
- Can build “stuff” - approaches, processes, tools, and change methodologies.
- Inquisitive - infectiously curious, thoughtful, and happy to question the status quo.
- Has fun and enjoys working in a collaborative environment.

**Why Jot**:

- Local Aussie startup in hyper-growth mode. Since starting in a tin shed in 2019, Jot has rapidly grown across Australia with locations in Sydney, Melbourne, Brisbane, and Parramatta.
- Work with industry-leading partners such as Uber Eats to electrify mobility.
- Be on the ground floor of this rocket ship as part of a small distributed team.
- We are Australia’s highest-rated electric bike company with 1000s of happy customers.

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