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Customer Service Officer

2 months ago

Kellyville, Australia BaptistCare Full time

**Permanent full-time opportunity**:

- **Modern luxury retirement village nestled in Kellyville**:

- **Join our team and bring joy to our residents' lives**

**Your Role**:
Nestled in Kellyville, The Gracewood Village is seeking a passionate and energetic Customer Services Officer to join the team on a permanent full-time basis, Monday to Friday.
As a Customer Service Officer, you'll assist the Village Manager in efficiently managing resources for the village. You will ensure excellent customer relations and positive outcomes for residents every single day.

**Key Responsibilities (not limited to)**:

- Provide monthly statistics to the Village Manager.
- Raise/process invoices and check residents' fees fortnightly.
- Update residents' details in the Customer Management System.
- Book and coordinate functions and events to meet client interests.
- Liaise with suppliers, entertainers, and guest speakers.
- Answer telephone calls professionally and direct them as needed.
- Assist with sales and/or rental of units and send out information packs.
- Monitor and report changes in residents' conditions.
- Respond to family concerns and provide incidental support to residents/families.
- Perform general administration duties as required.

**About you**:

- Diploma/Degree relevant to the role or equivalent knowledge or experience.
- Demonstrated experience in Office Administration.
- Ability to meet deadlines and maintain organisation.
- Current Driver’s Licence.
- Effective written and verbal communication skills.
- Computer literacy in Word, Excel, and Outlook.
- Excellent customer service skills.
- Understanding, adaptability, consideration, and patience with older individuals and their needs.
- Experience in leisure and lifestyle activities - desirable.
- Genuine alignment to BaptistCare’s mission and values.

**Why Join Us?**

At BaptistCare, we value our employees and believe in creating a positive and inclusive work environment. We are committed to supporting your career development and providing you with the tools and resources you need to succeed such as:

- A supportive and collaborative team environment with flexible/hybrid working
- Opportunities for professional growth and development
- Unlimited access to an extensive choice of fitness facilities through the ‘Fitness Passport’ program.
- Access to benefits for you and your family through BaptistCare’s ‘Flourish’ program
- Competitive remuneration plus Not-for-Profit (NFP) salary packaging benefit.

**About Us**:
BaptistCare is a leading for-purpose Christian-based care organisation that supports thousands of people across more than 100 locations in NSW, ACT, and WA. From humble beginnings in 1944, BaptistCare has grown into one of the nation’s most respected care and community services providers. We create strong and caring communities and place people at the centre of all we do.

**BaptistCare - Transforming lives by expressing the love of Christ