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Aso3 Customer Service Officer

5 months ago

Adelaide CBD, Australia SA Government -DEPARTMENT FOR EDUCATION Full time

**Department for Education**

**Job reference**: 519175

**Location**: 5000 - ADELAIDE

**Job status**: Ongoing

**Eligibility**: Open to Everyone

**Why work with us**:
We’re building a public education system which is genuinely recognised as world-class - where every preschool and school is great and where there is growth for every child and student.

We are one team, statewide. Everyone in public education works together, united behind our vision because what we're doing today will improve the futures of children in South Australia.

We’re making a difference so South Australia thrives.

What you will do (key outcomes)
- Undertake appropriate actions, escalations and resolutions to meet service delivery objectives, and identifying and addressing issues as they arise.
- Provide accurate and current information to customers on a broad range of departmental policies, procedures and services.
- Keeping accurate and complete records of customer service activities in accordance with general record management directives.
- Regularly reviewing activities, procedures and practices to ensure customer service requirements are met and improvements are identified and actioned.
- Help to maintain a safe and healthy working environment by proactively reporting incidents, hazards and injuries

**Special Conditions**:
The successful applicant is required to gain a Department for Human Services (DHS) working with children check (WWCC) prior to being employed which is required to be renewed every five years before expiry. The incumbent will be required to undertake RRHAN -EC (Responding to Risks of Harm, Abuse and Neglect - Education Care) Facilitator Lead (Masterclass) extended course or the online (Fundamentals) course which will be required to be updated every three years.

For all other Special Conditions please refer to the attached Position Description.

**Application Instructions**:
Applicants are required to submit a CV, the Application Cover Sheet, Employment Declaration and a written statement of no more than 1500 words addressing the selection criteria in the attached document.

People of Aboriginal or Torres Strait Islander descent and/or those who have a disability are strongly encouraged to apply.

**Remuneration**:
ASO3: $65,606 - $69,919

**Enquiries**:
Applications should be made through the I Work For SA website.

**Additional Note**:
This is a full-time ongoing role (1.0 FTE)

**Applications close**: 21/02/2023 6:00 PM