Expert / Head Barista

5 months ago

Burleigh Heads, Australia Quest Coffee Roasters Full time

We are Quest Coffee Roasters, a long established espresso bar and organic coffee roastery with a loyal community following in Burleigh Heads and the Gold Coast. We sell coffee beans and products in store, online, and wholesale. We are known for our top quality coffee, delicious in house baked cakes and treats, and friendly café service. We have a full time position at our Burleigh Heads Cafe for an Expert Barista (and Day Manager) - to deliver an awesome coffee experience for customers, run shifts, train team members, and (if interested) learn about other parts of the business.

Our team is young, energised, passionate, and you’ll be supported by experienced professionals from coffee, product, business, and software backgrounds. Our goal is to build a workplace and business that gives back to society by empowering individuals, small businesses, and communities. We believe social and environmental business sustainability is essential to the health of our society.

**RESPONSIBILITIES**
- **Day Management** - Opening and closing the café, managing inventory, ordering supplies, and efficiently running the day shift on some days.
- **Barista **responsibilities, including expertly preparing and serving a variety of beverages, food items, and providing exceptional customer service.
- Maintaining strict **quality control** standards for all drinks and coffee bean preparation at Quest venues.
- **Menu development** through team collaboration to introduce new and exciting coffee and non-coffee beverage offerings that align with customer preferences and trends.
- Performing regular **maintenance tasks** and promptly troubleshooting any issues related to coffee and beverage equipment to ensure uninterrupted service.
- Providing **expert advice and opinions** on coffee selection, brewing techniques, and recommending complementary food items to enhance the overall customer experience.
- Conducting comprehensive **training and development** sessions for Quest team members at all venues, fostering continuous skill progression and a culture of excellence.
- **Welcoming and engaging customers** with friendly conversation, and actively determining their coffee preferences and needs to provide personalised recommendations.
- **Educating **both the team and customers about the characteristics of different coffee beans, their origins, and the nuances of various roasts.
- Actively **promoting and selling coffees**, as well as coffee brewing equipment, by effectively communicating the unique attributes and benefits of each product.
- **Staying informed** and up to date on the latest coffee and café drink trends, attending industry events, and sharing knowledge with the Quest team to continually elevate the café’s offerings.
- Maintaining a **clean, safe, and hygienic work environment** that adheres to organisation standards and follows sanitation regulations to prioritise the well-being of both staff and customers.

**ABOUT YOU**

**PROFESSIONAL REQUIREMENTS**
- 3 or more years of recent experience as a Barista.
- 1 or more years experience as a Head / Lead barista or Barista Trainer.
- Strong knowledge of coffee beans, origins, and brewing techniques.
- Strong listening and verbal communication skills.
- A strong understanding of Food Health & Safety.

**NICE TO HAVE**
- Certification II or more in Hospitality.
- Organic handling experience.
- Cafe or Restaurant Management experience.
- Food handling / Cookery experience.

**PERSONAL REQUIREMENTS**
- Australian citizen or resident with an appropriate visa to work in Australia. _Note: This role is not suitable for Working Holiday VISA holders._
- Availability to work at least 1 weekend day every 2nd week
- Availability to work shifts from 5am to 2:45pm weekdays, and between hours 5am to 5pm on weekends.
- Loves coffee and tea
- Own transport to and from work

**PERSONAL QUALITIES**
- You strive for open and honest communication with respect for others
- Professional demeanour and a desire to exceed expectations
- Strong customer focus and empathy
- Desire to learn
- You are reliable, punctual, and organised
- You like getting things done and care about how they get done
- You are proactive and self-directed, identifying issues and opportunities ahead of time
- You strive for achievement and making a difference

**BENEFITS**
- $65,000 - $70,000 Salary + Super and Bonuses.
- Free drinks and meals on shift, and employee discounts.
- Support from a great team of professionals, fostering a collaborative and positive work environment.
- Enviable working location in the beautiful Burleigh Heads.

**Job Types**: Permanent, Full-time

**Salary**: $65,000.00 - $70,000.00 per year

**Benefits**:

- Employee discount
- Free drinks
- Professional development assistance

Schedule:

- 10 hour shift
- 8 hour shift
- Day shift
- Every weekend
- Monday to Friday
- Morning shift
- Shift work
- Weekend availability

Supplemental pay types:

- Christmas bonus
- Penalty rates

COVID-19 consider

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