Sales and Admissions Manager Brand New Aged Care

3 weeks ago

South Melbourne, Australia Australian Unity Full time

At Australian Unity we are going through an exciting phase of innovative change with the commissioning of our **brand-new Albert Park Lake Precinct, in South Melbourne, **which will bring to life **our Better Together® social model of ageing well,** which offers a continuum of care and support services in a range of accommodation options in one location.

Currently home to** The Grace Retirement Community**, which comprises 79 residences**, The Alba Aged Care suites **(95) and** Assisted Living Apartments **(60) will provide customers with a continuum of options from independence through to clinical care and memory support. It will offer state-of-the-art facilities within a light filled interior, on-site café, private dining facilities, hair and beauty spa, and gym along with many other activities in the Albert Park Lake area.

**Albert Park Lake Precinct **is scheduled to be fully open in **May 2023**, and we are seeking an exceptional Sales Professional to join us as soon as possible.

**What’s on Offer**:
We value our Residential Community teams and the wonderful work they do. Our employees enjoy an enviable range of benefits, including the following:

- Enjoy additional yearly **Well-Being and Community** leave days
- **14-week paid parental leave**, with equal benefit for both parents **PLUS **our Bump to Baby program - an employee support service connecting you to a team of maternal health experts, midwives, and nurses
- **Employee Referral Program** - refer your friends and family members to join us and receive $500.00 per successful referral (Conditions apply)
- Attractive **employee discounts** on Australian Unity Banking products, Private Health and General Insurance

**Your New Role**:
In your new role as our **Admissions and Sales Manager **(or what we call our Wellbeing and Transitions Manager), you will engage with current and prospective residents and families; advising on suitable care and service options and provide support through the resident's journey with Australian Unity.

What does your new role look like?
- Supporting planned and unplanned customer transitions and advising residents and families of the most suitable care/service options to meet their needs
- Providing a meaningful and seamless experience for the resident; focusing on their goals and facilitating a warm transition to care
- Maintaining and maximizing resident occupancy levels; monitoring referrals/sales inquiries and ensuring a high-level customer experience
- Developing strong relationships with the co-located Retirement Community and wider teams
- Building a strong referral network of service providers, health professionals, community groups and other community partners to support referral channels

**About you**:
Above all, you will be an accomplished Sales and Admissions Manager, who can develop and drive our sales strategy, whilst demonstrating our Values of **Bold, Warm and Honest.**

Does this sound like you?
- Demonstrated experience in Aged Care, Nursing, Social Work or Allied Health would be highly regarded
- Proven sales experience with the ability to develop effective relationships and convert referrals/consultations into customer growth
- Knowledge of Aged Care admissions and/or funding including the ACFI (Aged Care Funding Instrument) would be highly regarded
- Proven ability to think outside the box when identifying and engaging alternative referral channels
- A current driver’s license required for travel to community service providers and events
- Fully vaccinated for Covid 19 including one Booster

You will join our Residential Communities family, with the support of our exceptional leadership team and the backing of a trusted Mutual with a rich history of over 180 years of delivering **Real Wellbeing.**

You will truly have an opportunity to guide and develop the success of leading a unique property and customer care model, where your career will know no limits.

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