Admin Services Supervisor

3 weeks ago

Perth, Australia Ramsay Health Care Full time

**Administration Services Supervisor**:
**Hollywood Private Hospital**

**Full-time position**

Enthusiastic and driven administrators with a passion for process improvement through team leadership and coaching will thrive in the role of Administrative Services Supervisor at Hollywood Private Hospital.

Working in a team of three Administration Services Supervisors and reporting to the Administration Services Manager, this unique opportunity enables the right person to have an assigned portfolio of departments reporting through to them.

**What the role entails**

This opportunity will see you responsible for providing effective management, leadership and direction to personnel within your team to ensure all administrative duties are achieved in an effective and efficient manner. As the first point of contact for our patients and their families, or other internal stakeholders, you will strive to deliver an exceptional customer service experience for all.

You will also assist the Administrative Services Manager with the coordination of clerical and human resource functions of administration staff across your departments.

The role requires a strong focus on process review and improvement, working with key stakeholders both within and outside of the Administration Services department, to determine where the pain points lie and identifying and implementing ways to improve them

While most of your work will be between the hours of 7:30am to 4:30pm, some flexibility will be required depending on the work hours of your teams. For example, you might have to come in occasionally to meet with a team working night shifts or weekends.

**About You**
- Effectively communicating with others is important to you
- You will have prior experience leading and motivating a team
- You are motivated by driving change and identifying opportunities for improvement
- You enjoy proving great customer service, with both internal and external customers
- You have an ability to manage multiple stakeholders and negotiate with them where needed
- You are able to review and create rosters that meets the needs of the business
- You are able to quickly and effectively manage performance management issues that arise within your team
- You will be proficient in the use of MS Office programs
- If you have experience working with Patient Administration Software (preferably Meditech) it would be considered favourably
- Advanced knowledge of health fund contracts with ability to resolve complex queries would also be considered favourably

**Requirements**:
Everyone who joins Ramsay:

- Must be **vaccinated against Covid-19** a vaccine approved by the Australian Technical Advisory Group on Immunisation
- Must provide a **National Police** check conducted within the previous 12 months
- According to the role, Ramsay may require a **Working-With-Children** check and **proof of immunisation** against infectious diseases

**For enquiries, please contact;**
Tracy Black; Manager Admin Services

**Close Date**:

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