Global Payroll Lead

3 weeks ago

Sydney, Australia Rippling Full time

**About Rippling**

Rippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.

Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365—all within 90 seconds.

Based in San Francisco, CA, Rippling has raised $1.4B from the world’s top investors—including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock—and was named one of America's best startup employers by Forbes.

**About the role**

After becoming one of the fastest-growing startups in the United States ($0 $13.5B), Rippling is now growing internationally. We need to hire regional Payroll & HR experts to contribute to our international support strategy.

We’re looking for a Global Payroll Lead to enable high quality support for our international customer base. This role will be aligned to a country and will have a broad scope of responsibilities to ensure the support interactions for that country are exceptional (i.e. high CSAT). The role will ensure the support org is up-skilled around country-specific product behaviours, play a key role in giving feedback to the product org on local customer sentiment, and will step into highly escalated customer interactions as a regional expert.

**What you will do**
- Become a product expert over our Global Payroll (and other HR) capabilities for Australian customers
- Create content and documentation to cover the existing product behaviour, update for changes and build FAQs to support internal enablement
- Analyse support interactions to build a POV on the quality of the support interactions
- Interface with the country Product Manager to share support volume trends, drivers of bad customer interactions, and compliance issues
- Act as a resource to Customer Support Specialists on regionally nuanced interactions for your country of expertise
- Step into escalated customer interactions to resolve issues by leveraging platform and industry expertise

**What you will need**
- 3 to 5 years experience working in Australia payroll, either in end to end payroll processing, or traditional HR capacity
- Bachelor's degree or equivalent work experience
- Excellent written and verbal communication skills
- Demonstrated experience problem-solving with attention to detail
- Organisational skills and experience improving processes
- Flexibility with changing job duties and responsibilities
- Time management skills and ability to prioritise

**Additional Information**

Rippling employees work on a Hybrid Office Model - 3 days per week in our Sydney office.
- #li-hybrid_

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