Dynamic Customer Service Agent
2 weeks ago
Mocka Furniture was first imagined as a brand with children in mind. We set out to make great products accessible to families with babies and children. As we’ve grown so did our motivation to make great products available to everyone. We’re passionate about inspiring your everyday living.
Our mission is to help customers bring design into their home and transform each room into a space they’ll love. We’re dedicated to creating quality, on-trend and design-led pieces that elevate a space while remaining accessible, understandable, and brilliantly functional; all at a price that doesn't cost the earth.
Because our operating model is adaptive and highly responsive to the changing needs of our customers, you will receive:
- collaborative work initiatives and experiences
- hands-on training of our processes and systems
- great work benefits including some work from home flexibility
- the opportunity to make a real difference in the lives of others
If you’re an energetic, enthusiastic, and a self-motivated person, up for working in an evolving contact centre environment, we want to welcome you into our Mocka family.
- have a real passion for people with a desire to help every customer
- have experience in a customer service role either in a store, office or call centre with a strong customer service focus
- be happy on camera to provide video support for customers
- have a love of styling and flat-pack furniture
- be computer and tech savvy
At Mocka we will challenge you and support you with fantastic learning and personal development opportunities to be the best that you can be
To find out more about our customer service role please submit a cover letter and CV as we would love to hear from you.
**Job Types**: Part-time, Casual
Part-time hours: 20-38 per week
**Salary**: $24.30 - $34.73 per hour
Schedule:
- Flexible hours
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- PINKENBA, QLD 4008: Reliably commute or planning to relocate before starting work (required)
Application Question(s):
- Are you prepared to work a rotating roster including some weekends?
**Experience**:
- Inbound call centre: 1 year (preferred)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)
Work Authorisation:
- Australia (preferred)
Work Location: In person
Application Deadline: 22/05/2023
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