Service Manager

2 weeks ago


Rockingham, Australia Set Sale Recruitment Full time

Calling all Caravan-loving, mechanically minded mavericks

We're on the hunt for a Service Manager to join our top-notch team at our Caravan Dealership. You'll be responsible for keeping our customers' caravans in tip-top shape, and making sure they're always road-ready for their next adventure

The Salary in this position is will be depending on experience. It's an important role within the business and we are willing to negotiate for the right individual.

**Responsibilities**:

- Managing the service department, including scheduling, staff supervision, and customer service
- Providing technical support and advice to customers
- Upselling service packages and parts
- Managing the parts and retail store
- Handling customer complaints and resolving issues in a timely and professional manner
- Ensuring that all service work is completed to the highest standard
- Building and maintaining relationships with suppliers
- Collaborating with insurance assessors to ensure efficient and effective repair processes

Qualifications:

- Strong mechanical background and understanding of different makes and models of caravans
- Proven experience in customer service and upselling Parts / Service
- Strong organizational and management skills
- Excellent communication and interpersonal abilities
- Ability to run the Parts and Retail Shops and create a seamless experience for the customer
- Ability to manage a tight knit team to achieve a common goal
- Experience managing relationships with suppliers and working with insurance assessors is a plus

**Job Types**: Full-time, Permanent

**Salary**: $80,000.00 - $105,000.00 per year

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Ability to commute/relocate:

- Rockingham, WA 6168: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Service advising: 4 years (preferred)

Work Authorisation:

- Australia (preferred)

Work Location: One location


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