Receptionist

2 months ago


Surry Hills, Australia WIN Education Full time

**Receptionist (Full Time)**

The Wentworth Institute of Higher Education (WIN Higher Ed) is a small, young, vibrant college with a creative edge offering undergraduate and postgraduate degree programs in a number of disciplinary areas including Accounting, Business, Information Technology and Interactive Media.

WIN Higher Ed is student focused and our primary goal is to provide students with a quality education which will enable them to pursue worthwhile careers. The importance of staff development for ensuring a quality student experience is recognised and supported. Most of our students are currently international but we are working to also see a growing domestic student body.

WIN Higher Ed is seeking to appoint a Full Time Receptionist for our Surry Hills Campus in Sydney. The Receptionist is the initial contact point for student and external enquiries with the Institute and plays a crucial role in ensuring queries are handled professionally and in a timely manner.

**Responsibilities and Duties**

The key responsibilities and duties of the Receptionist are:

- Answer telephone enquiries and redirect/transfer if necessary
- Including taking messages
- Greet visitors/students at the front desk and assist with in-person enquiries
- Basic data entry/record keeping
- Contact students (mail merge or individually) on behalf of administration, management, academic staff
- Provide general support to students where further specialisation is unnecessary E.g. timetable enquiries
- Redirect students to more specialised support where necessary
- General office administration and other tasks as required at certain times of the year such as assisting with Graduation Ceremonies, Orientation Sessions and new and continuing student enrolments.

**Required Skills**:
Essential:

- Knowledge of Microsoft Office, primarily Outlook, Word, Excel
- Ability to mail merge through Excel and Word into Outlook
- Excellent communication skills, both verbally and in writing
- Attention to detail
- Ability to communicate clearly with people of all backgrounds, including culturally and linguistically diverse backgrounds
- Empathy and compassion towards students

Desirable:

- Experience within learning environments such as those found in VET or Higher Education organisations

Receptionist hours are Monday - Friday 9am to 5.30pm.

**Applications for this position close on 16 February 2024**

**Job Types**: Full-time, Permanent

**Salary**: From $50,000.00 per year

Schedule:

- Monday to Friday

**Experience**:

- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Ability to Commute:

- Surry Hills, NSW 2010 (required)

Work Location: In person


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