Rapid Response Commander

3 months ago

North Sydney, Australia Splunk Full time

Splunk is dedicated to crafting a safer and more resilient digital world. Leading enterprises worldwide rely on our unified security and observability platform to keep their digital systems secure and reliable. While customers love our technology, it’s our people who make Splunk an outstanding place to work, earning us numerous awards as a top employer. As a Splunker, we value your whole, authentic self—what we call your "million data points." Bring your work experience, problem-solving skills, talent, happiness, passion, and everything that makes you outstanding.

**Role**:
As a member of the Splunk Rapid Response Team, you will lead responses to customer-impacting incidents and critical issues. You’ll be part of a distributed team handling high-priority issues from initial triage to after-action review.

We're looking for a professional who can lead in high-stress situations, advising customers, Splunk engineers, and support management to resolve incidents. We need a natural leader with deep knowledge of incident and escalation management frameworks and good communication skills for both technical and business teams

**Responsibilities**:

- Handle incident/critical issues promptly, meeting all Service Level Objectives for urgent or critical issues.- Handle a high volume of incident and customer concern submissions, suggesting workflow improvements as needed.- Lead sophisticated efforts, coordinating systems, and keeping partners on track.- Provide clear and concise status updates for engineers and executives.- Record key events breakthroughs throughout incidents.- Set customer expectations and update resolution plans.- Restore customer confidence in Splunk through effective listening and communication.- Know when to raise issues internally to involve appropriate partners.- Participate in daily incidents, partner concerns, and internal meetings, offering constructive feedback and solutions.
- Engage in special projects as assigned.

**Requirements**:

- 2+ years in incident/escalation management.- Flexibility to work non-standard hours, including early mornings, evenings, and weekends. This role requires a 4x10 shift schedule (four days a week, ten hours a day), which may include weekends.- Ability to prioritize and implement tasks in a high-pressure environment.- Strong verbal and written communication skills with both customers and internally at Splunk.- Customer-focused attitude with a proven track record of good judgment and pivoting to ensure resolution.- Capability to manage multiple issues/incidents and document cases.- Adaptability to a dynamic, changing environment and comfort with ambiguity.- Knowledge of Jira, SFDC, and Confluence.- Basic understanding of cloud technology.- Experience translating sophisticated technical information into easily understood, jargon-free terms.
- Proven knowledge and implementation of ITIL framework standard methodologies.

Splunk offers flexibility in working arrangements, including remote and in-office options. Compensation varies by location and factors such as skills and experience. This role is eligible for base pay, incentive compensation, and may include equity or long-term cash awards.

Splunk is an Equal Opportunity Employer: At Splunk, we believe creating a culture of belonging isn’t just the right thing to do; it’s also the smart thing. We prioritize diversity, equity, inclusion, and belonging to ensure our employees are supported to bring their best, most authentic selves to work where they can thrive. Qualified applicants receive consideration for employment without regard to race, religion, color, national origin, ancestry, sex, gender, gender identity, gender expression, sexual orientation, marital status, age, physical or mental disability or medical condition, genetic information, veteran status, or any other consideration made unlawful by federal, state, or local laws. We consider qualified applicants with criminal histories, consistent with legal requirements.

  • SOC Analyst

    7 months ago

    Sydney, Australia Talent International Full time

    australia sydney permanent package + benefitsWe have a newly created opportunity for a Security Operations Centre Analyst to step up into an Incident Commander role as part of a growing Global Cyber Information Security team. Working for a leading, global insurance firm this person will have the proud responsibility of protecting all company divisions...

  • Rapid Antigen Testers

    4 days ago

    Sydney, Australia AusHealth Full time

    **Join a successful company where profits go to medical research**: - ** Be responsible for conducting activities associated with onsite COVID-19 Rapid Antigen Testing**: - ** Casual opportunities over a 24/7 roster** AusHealth has a fantastic opportunity for an experienced health professional to work as an onsite COVID-19 Rapid Antigen Tester. You will...

  • Service Technician

    4 months ago

    Sydney, Australia Rapid Automatic Access Full time

    Automatic Gate and Door Technician Rapid Automatic Access Sydney NSW Trades & Services Electricians Full time Are you looking for a change of industry? Rapid is looking for motivated electricians to take on a new role as access control and automation technician. Would you like to join Rapid Automatic Access kick-arse energetic team that delivers every...

  • Aps 6 - Fleet Command Hazard and Risk Management

    2 weeks ago

    Sydney Central Business District, Australia Australian Government Department of Defence Full time

    $83,928 - $95,873 (plus Super) - Sydney CBD - NSW **The Role** This position is responsible to provide a broad range of safety advisory services and safety systems management functions, including but not limited to management of ADF and APS personnel, business administration, assurance support and a broad range of work health and safety activities. This...

  • Incident Response Manager

    4 months ago

    Sydney, Australia Commonwealth Bank Full time

    **_You are _**_a problem solver with a strong technical background in Incident Responds (IR) and or Security Operations Centre (SOC). _ - **_We are _**_one of the largest Cyber Security Practices in the Southern Hemisphere. _ - **_Together we can _**_contribute to protecting the Group, Customers and Community. _ **Do work that matters**: We're building...

  • Catering Equipment Technician

    5 months ago

    Sydney, Australia Rapid Catering Repairs Full time

    Experienced Technician Wanted for Commercial Catering Equipment Repair Business - 4 day working week advantage! **About Us**: At Rapid Catering Repairs (RCR), we take pride in delivering exceptional service, prioritizing timely and transparent communication with our clients. As a premier provider of repair and maintenance solutions to the foodservice...

  • Supervisor Operational Response

    4 months ago

    Sydney, Australia NSW Rural Fire Service Full time

    **Supervisor Operational Response** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - Attractive annual salary $122,491 - $134,981 p.a. plus 11.5% superannuation - Location: Sydney Olympic Park, NSW RFS State Headquarters - Free onsite secure parking - Annualised Conditions Allowance may apply **Join Our Team:...

  • Principal Consultant

    7 months ago

    Sydney, Australia Palo Alto Networks Full time

    Company Description **Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Digital Marketing Officer

    4 hours ago

    Sydney, Australia Perfect Shape Medical Beauty Australia Full time

    **Perfect Shape Medical Beauty Australia** is under Perfect Medical Group. We are a leading Medical Beauty Group with over 100 treatment centers worldwide. With our passion for innovation and breakthroughs, our business’ global footprint has been extending from Hong Kong Headquarter to China, Macau, Australia and Singapore with over 2,000 employees across...

  • Delivery Program Manager

    6 days ago

    Sydney, Australia DroneShield Limited Full time

    **Sydney, Australia / Full Time** Headquartered in Sydney, with a subsidiary in Virginia (USA), DroneShield (ASX:DRO) is a publicly listed global leader in counterdrone systems, RF sensing, electronic warfare, sensor fusion, Artificial Intelligence/Machine Learning and Command-and-Control systems. Its team includes professionals with world-class expertise...

  • Principal Consultant, Incident Response

    7 months ago

    Sydney, Australia Palo Alto Networks Full time

    **Company Description** Our Mission** At Palo Alto Networks® everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are...

  • Manager Community Risk

    19 hours ago

    Sydney, Australia NSW Government -NSW Rural Fire Service Full time

    **MANAGER COMMUNITY RISK** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - Attractive annual salary $117,780 - $129,789 p.a. plus 10.5% superannuation - One day off per calendar month every financial year - Location: Batemans Bay (Relocating to Moruya) - Ongoing learning and development Reporting to the Area...

  • Manager Capability

    19 hours ago

    Sydney, Australia NSW Government -NSW Rural Fire Service Full time

    **MANAGER CAPABILITY** **This opportunity offers**: - Ongoing employment - Full time role & 35 hour working week - Attractive annual salary $117,780 - $129,789 p.a. plus 10.5% superannuation - One day off per calendar month every financial year - Location: Batemans Bay (Relocating to Moruya) - Ongoing learning and development Reporting to the Area...

  • Operations Manager

    6 days ago

    Sydney, Australia DroneShield Limited Full time

    **Sydney, Australia / Full Time** Headquartered in Sydney, with a subsidiary in Virginia (USA), DroneShield (ASX:DRO) is a publicly listed global leader in counterdrone systems, RF sensing, electronic warfare, sensor fusion, Artificial Intelligence/Machine Learning and Command-and-Control systems. Its team includes professionals with world-class expertise...

  • Security Operations Center Analyst Iii

    7 months ago

    North Sydney, Australia Gallagher Full time

    About Us: Welcome to Gallagher - a global leader in insurance, risk management, and consulting services. With a growing team of more than 45,000 professionals worldwide, we empower businesses, communities, and individuals to thrive. At Gallagher, you can build a career whether it’s with our brokerage division, our benefits and HR consulting division, or...

  • El 1 - Psychology Manager

    6 months ago

    Sydney, Australia Australian Government Full time

    $111,441 - $125,705 (plus Super) - Sydney CBD - NSW **The Role** As the Psychology Manager, you are accountable to enable the range of service delivery of the mental health teams in accordance with Defence policy including the Defence Health Manual within all Defence Bases in the Joint Health Unit - Northern NSW (JHU-NNSW) region. This includes mental...

  • Aps 6 - Work Health & Safety Officer

    7 months ago

    Sydney, Australia Australian Government Full time

    $88,175 - $100,724 (plus Super) - Sydney CBD - NSW **The Role** The APS 6 WHS Officer for Joint Health Unit Central New South Wales (JHU CNSW) is responsible to the Commanding Officer JHU CNSW for overall WHS compliance across eight health facilities located in the Greater Sydney Region and South Coast. They will be broadly responsible for ongoing...

  • Partnerships Manager

    7 months ago

    Sydney, Australia Sustainability Consulting Full time

    My client is an awarded, well-established, Australian marketing and media industry news website. Since incorporation, they have grown year on year and gone on to become a popular source for news, analysis and commentary on the advertising, PR, and media industries. Due to their continued success, they are looking to recruit a Senior Partnerships Manager to...

  • Splunk Consultant

    3 months ago

    North Sydney, Australia DeployPartners Full time

    **Job Information**: Industry - IT ServicesWork Experience - 4-5 yearsCity - North SydneyProvince - New South WalesCountry - AustraliaPostal Code - 2060- DeployPartners deliver high-quality Service Assurance Solutions expertise throughout the Asia Pacific region, we specialise in sales, design, training and support of Automation and CyberSecurity solutions...

  • Asset Manager

    4 weeks ago

    Sydney, Australia NSW Police Force Full time

    **Clerk Grade 7/8**: - **Ongoing Full-Time**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a day, seven days a...