Style Supervisor

2 weeks ago

Sydney, Australia W Hotels Full time

**Job Description**:
**Job Number** 23131092

**Job Category** Housekeeping & Laundry

**Location** W Sydney, 31 Wheat Road, Sydney, New South Wales, Australia VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Non-Management

JOB SUMMARY

Responsible for backing up and assisting the Director of Style with the daily shift operations of Style, Mix Bar, Public Areas. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained. Completes inspections and holds people accountable for corrective action.

KEY RESPONSIBILITIES

Managing Style Operations
- Ensures guest room status is communicated to the Front Desk in a timely and efficient manner.
- Works effectively with the Engineering department on guestroom maintenance needs.
- Supervises the property general cleaning schedule.
- Obtains list of rooms to be cleaned immediately and list of prospective check-outs or discharges to prepare work assignments.
- Assists Director of Style with ordering stock to ensure adequate supplies.
- Supervises daily Style shift operations and ensures compliance with all Style policies, standards and procedures.
- Assists in the ordering of guestroom supplies, cleaning supplies and uniforms.
- Supports and supervises an effective inspection program for all guestrooms and public space.
- Communicates areas that need attention to staff and follows up to ensure understanding.
- Ensures all employees have proper supplies, equipment and uniforms.
- Assists Director of Style to run daily communication briefings.

Managing Departmental Costs
- Assists the Director of Style with the department’s controllable expenses to achieve or exceed budgeted goals.
- Understands the impact of department’s operations on the overall property financial goals and objectives and supports Director of Style to achieve or exceed budgeted goals.
- Comprehends operating systems and payroll reports as needed to assist in the financial management of department.

Ensuring Exceptional Customer Service
- Responds to and handles guest problems and complaints.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Focuses on continuous improvement.
- Is a key player in facilitating guests lost property items.

Conducting Human Resources Activities
- Participates as needed in the investigation of employee accidents.
- Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met.
- Ensures employees understand expectations and parameters.
- Ensures property policies are administered fairly and consistently, supports Director of Style with disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.
- Observes service behaviours of employees and provides feedback to individuals.
- Uses all available on the job training tools to train new room attendants and provide follow-up training as necessary.
- Participates in the employee performance appraisal process, providing feedback as needed.
- Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

SUPERVISORY COMPETENCIES

**Leadership**
- **Adaptability** - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace.
- **Communication**:

- Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behaviour; and models active listening to ensure understanding.
- **Problem Solving and Decision Making** - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions.
- **Professional Demeanour**:

- Exhibits behavioural styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

**Managing Execution**
- **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
- **Planning and Organizing** - Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements for self and/or others to accomplish goals and ensure work is completed.

**Building Relationships**
- **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursu

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