Operations Manager

2 weeks ago

Gold Coast, Australia MedRecruit Limited Full time

**About the Company**:
There is a crisis in the medical profession. Medical staffing is broken and over 2/3 of doctors are in burnout, leading to depersonalisation and medical errors, which impacts people that we all know and love.

Founded in 2006, by Dr Sam Hazledine, Medenterprises and its subsidiaries exist to advance the health of medicine as the intelligence to improve medical staffing. We know that a well-staffed healthcare system with fulfilled medical professionals leads to better patient outcomes and when we succeed we indirectly touch the lives of everyone on earth.

We believe this is one of the worthiest challenges on the planet.

Medrecruit is our doctor recruitment service placing doctors into locum and permanent roles across Australasia. Our clients are providers in health care systems across Australia, New Zealand, and the Pacific Islands.

Medworld is an exciting digital venture into the medical technology space driven by a desire to innovate complementary new networked services to help solve the health workforce crisis.

**What’s the role?**
- Displaying excellent leadership, you will be responsible for managing and overseeing all operational functions of the full-service organisation, including redesign as appropriate to improve efficiency, quality and cost.
- Align your team to the company mission and goals, and the overall culture of the business.
- Implement Lean and Continuous Improvement, reducing waste and improving efficiencies.
- Responsible for ensuring the quality of the company's services meet or exceed customer expectations
- Ensure streamlined operations in line with our business growth.
- Ensure full compliance with appropriate ISO certification(s)
- Working closely with our Risk and Compliance and delivery teams, ensure full compliance with all legal and contractual obligations at an operational level
- Ensure delivery of an exceptional experience to all customers and internal stakeholders

**What you’re passionate about**
- Good change management, efficiency and efficacy
- Seeking excellence for both our clients, doctors and our staff.
- Achieving operational excellence for our business
- Working with tech and cross functionally to deliver exceptional outcomes across the business

**What your day to day could look like?**
- Coaching, developing and leading our operations team leaders to ensure lean and continuous improvement and quality service delivery
- Collaborate with our Sales and Delivery Managers to ensure quality service, through technology, people and process
- Attend daily Snr Mgmt Team Mtg to review of our functional KPIs & leading indicators and ensuring we are on track to achieve our goals
- Policy and process review with key stakeholders
- Input into tenders and bids
- Meetings with key clients in order to ensure superior service and help solve any issues that arise
- Review and manage budgets and costs for our operations team
- Strong understanding of recruitment and recruitment support functions including payroll in Australia
- Prior and successful change management experience
- ISO and Quality Management Systems management experience
- Has worked cross-functionally with tech teams and is familiar with design thinking methodologies
- Experience in delivering high quality, customer focused services
- Demonstrated experience in achieving service improvement and growth across geographically dispersed services
- Strong interpersonal and communication skills with ability to positively influence, manage and inspire teams (incl. remote, outsourced and offshore) effectively
- Experience in financial management including budgeting and development of effective expenditure controls
- Excellent organisational skills, ability to prioritise workloads and meet tight timeframes
- Highly analytical with sound Excel skills. Salesforce & Business Central experience would be advantageous
- A strong growth mindset
- Ability to work under pressure in a very fast paced environment

**What are we like?**

This company is striving to be a destination workplace. We believe that _every single person _is integral to our incredible success.

We work hard and are laser focussed on what we are working to achieve. Other people have told us that we work at a faster pace than those around us and are more innovative than most. We know that not everyone wants to play at this level but those that do relish the challenge.

**Why work for us?**
- Wellbeing days
- Quarterly events
- Bonuses
- Flexible work options - hybrid working available

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