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Customer Care Co-ordinator

1 week ago


Joondalup, Australia Greencross Vets Full time

**Company Description** Customer Care Co-ordinator | Joondalup WA**

An opportunity for a **Customer Care Co-ordinator**to join our **Joondalup** team on a part-time basis

Are you looking to join a genuinely friendly, caring team who are passionate about providing exceptional patient standards of care and customer service?

Greencross Vets Joondalup is a veterinary clinic that is run with a ‘village vet’ feel, with all the benefits of being under a corporate umbrella. We are a rapidly expanding clinic, currently looking for a part-time customer care co-ordinator to join our amazing team and grow with us We consider ourselves to be not just work colleagues, but a real family - where we all support each other in every aspect of our lives and career, maintaining long-term working relationships.

**About Your New Role**
- Part-time role
- Front of house/reception duties - including being the first point of contact for clients, handling client enquiries in person and over the phone, scheduling appointments, managing client accounts, admitting and discharging patients
- Delivering dedicated client care to all patients and owners
- Maintaining the overall hygiene of the reception and consultation rooms

**What you’ll bring**
- Outstanding communication and customer service skills essential
- Previous reception/administration experience essential
- Animal Industry experience would be advantageous
- A high level of computer literacy skills
- An enthusiastic approach to tasks, with a calm and friendly attitude
- The ability to multi-task and work under pressure in a fast-paced environment
- Great attention to detail

**What we can offer you**
- Great benefits for you and your pet
- A friendly team environment here to support you
- We are committed to your career development and wellbeing, with access to continued education, ongoing mentorship and regular check-ins