Cafe Supervisor

a **Job description**

Flower Child Cafe, a renowned brand with three venues in Sydney (Castle Towers, Chatswood, & Warringah), is on the hunt for an enthusiastic and hands-on Supervisor to steer our front of house & bar operations at Warringah Mall and Castle Towers

**Location**: Westfield Chatswood

**About the Role**:The Supervisor will work in close collaboration with the Venue Manager and will have direct interactions with the General Manager and the Managing Director. This is a full-time or part-time position, demanding a commitment of minimum of 3 days a week, with flexibility to step in when required.

**Key Responsibilities**:

- Oversee daily venue operations ensuring optimal guest satisfaction.
- Collaborate effectively with the manager for smooth day-to-day functioning;
- hands-on and eyes on supervising other team member, leading as an example;
- Assist hiring, training, and, when necessary, terminating employees.
- Report and liaise regularly with the Venue Manager and Managing Director.
- At **least 2 years of coffee experience**;
**Desired Qualities and Skills**:

- **Soft Skills**: We value leadership, exceptional people skills, and a knack for training over everything. We're looking for someone who is not just friendly but can foster a warm, familial environment among staff.
- **Hard Skills**: Basic knowledge of menus, coffee, and customer service is a must.
- **Experience**: Previous experience in customer service, hiring, and training is necessary.
- **Commitment**: Willingness to work on weekends and all public holidays. Puts the team's needs above one's own, ensuring a cohesive and supportive work environment.

**What's in it for you?**
- Join and run a dynamic, close-knit and bubbly team. We're proud to be able to build up a positive and fun working environment
- Grow with a respected brand within Sydney.
- A competitive salary with staff benefits (Meal discounts, parking,...)
- Opportunity to step up to be the Assistant Manager, Venue Manager
- Opportunity to make a genuine impact on local community.

At Flower Child Cafe, we believe in cultivating both hard and soft skills. While the technicalities of a menu or customer service procedures can be taught, it's the inherent qualities of leadership, camaraderie, and a genuine passion for service that set our team apart.

**Job Types**: Full-time, Part-time

Pay: $56,160.00 - $62,000.00 per year

Expected hours: 25 - 40 per week

**Benefits**:

- Employee discount
- Salary packaging

Schedule:

- Afternoon shift
- Day shift
- Morning shift
- Public holidays
- Weekend availability

Supplemental pay types:

- Tips

**Experience**:

- Barista: 1 year (preferred)
- Hospitality: 2 years (required)

Work Location: In person