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Team Leader

4 months ago

Wollongong, Australia RSPCA NSW Full time

Five weeks annual leave + Additional rostered day off per month
- Base Salary + car package + work from home + 40% Royal Canin pet food discount
- Supportive team culture + Employee Assistance Program + Work Life Balance

**About the Role**
- Develop, manage, lead, train, and develop a team of Inspectors to the highest levels of performance, engagement, and job satisfaction
- Contribute to the development and implementation of the Inspectorate business plan to deliver the required performance outcomes in accordance with broader organizational goals, and within budget
- Triage reports of cruelty and allocate those requiring action by RSPCA NSW to Inspectors, ensuring appropriate risk assessments and support are in place
- Manage Inspector animal intake and capacity process
- Audit and manage Inspector cruelty complaint workflow
- Conduct and complete probationary and quarterly Inspector reviews
- Review and approve the release of animals in protective custody
- Assess, monitor, and support Inspectors with the management of cases to ensure swift responses and sustainable resolution of issues that achieve the best possible animal welfare, compliance, enforcement, and prosecution outcomes
- Oversee and advise on the rescue and seizure of animals ensuring animal evaluation, care, case management, and reporting meet legal requirements and provide the best chance for case resolution with good animal welfare outcomes
- Develop strategies, processes, and procedures to improve the quality, efficiency, and consistency of investigation activities, evidence gathering, enforcement actions, and brief preparation
- Improve animal welfare within the community by effectively liaising and building capacity with key stakeholders locally and across the state, identifying opportunities for collaboration, cross-training, and strategic partnerships, to expand the RSPCA’s reach in effectively responding to animal welfare issues and preventing cruelty
- Positively represent RSPCA NSW in various public forums including educational, media, and promotional activities, and building and maintaining positive relationships
- Participate in and coordinate a team response where required as part of emergency response
- Review animal welfare policies and legislation, keeping abreast of changes impacting Inspectorate activities, ensuring materials and practices are relevant, accurate, current, and utilized by Inspectors
- Daily monitoring and management of Inspector location devices and issued radios

**About You**
- Unrestricted driver's license, essential
- NSW Firearms license, essential
- Demonstrated track record of consistently achieving the performance and behavioral expectations as an Inspector
- Experience in handling and providing guidance to less experienced Inspectors across a range of companion and livestock species, including, but not limited to, dogs, cats, and horses
- Strong interpersonal skills and ability to manage high-conflict situations
- Outstanding verbal communication skills
- Excellent attention to detail
- Able to remain calm whilst working under pressure

**About RSPCA**
With over 500 staff, RSPCA NSW works with the community to prevent cruelty to animals. This is carried out through the shelters and veterinary hospitals dedicated to treating, rehabilitating and rehoming animals as well as through various education program's.

**HOW we do it, makes a difference**
- We work with passion, focus and commitment
- We value the roles played by all in our teams
- We adapt and improve as we learn from experience
- We support each other as we work to achieve the best outcome

**Why work for us?**
- Additional rostered day off per month
- Five weeks annual leave
- Fully maintained company car, laptop and phone
- A broad range of leave entitlements including 12 weeks paid parental leave
- Generous staff discounts on products and services, including pet food, retail and vet clinic products and services
- Access to a range of mental health and wellbeing supportive initiatives, including confidential counselling services and education programs
- Access to a range of learning and development opportunities

If this sounds like the role for you, we would love to hear from you Simply click **‘APPLY’** to send in your resume.