Field Service Controller

3 days ago

Dandenong, Australia Toyota Material Handling Australia Full time

**About TMHA**:
Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO.

TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people.

**About the Role**:
Toyota Material Handling Australia (TMHA) are seeking a Field Service Controller (Scheduler) to join our fantastic team at our Melbourne Branch located in our brand new state of the art facility in Dandenong South, on a **full-time, fixed-term** basis. Reporting to the Field Service Manager, the Field Service Controller (Scheduler) will be responsible for coordinating and optimising the scheduling and dispatching of Field Service Technicians to customer sites to address breakdowns, scheduled maintenance and repairs.

**Please note**:This role is a parental leave cover, fixed-term temporary position (full-time hours) with an expected duration of up to 12 months.

**Key Duties & Responsibilities**:

- Efficiently schedule and dispatch Field Service Technicians to customer locations based on geographic location, skills, and urgency of service requests.
- Monitor real-time field activities and adjust schedules as necessary to meet customer needs and ensure timely completion of service jobs.
- Communicate job details, including location, customer contact information, and service requirements, to field technicians accurately and promptly.
- Optimise routes and schedules to minimise travel time and maximise efficiency, reducing operational costs where possible.
- Handle customer enquiries in a professional and empathetic manner, working towards swift resolution.
- Collaborate with field technicians and other relevant departments to troubleshoot and resolve on-site issues efficiently.
- Maintain accurate records relating to service and breakdown jobs.
- Coordinate quoted Additional Repair job & third-party suppliers for breakdown jobs.
- Monitor service Work In Progress.
- Monitor technician’s work hours on a daily basis.
- Generate regular reports on service metrics, including response times, completion rates, job totals etc and present findings to Field Service Manager.

**About You**:

- Previous experience in a similar role is advantageous but not essential.
- Experience in the Material Handling Industry or Industrial Services Industry also advantageous but not essential.
- Experience using an ERP system (M3, SAP etc) advantageous.
- Proven ability to plan and prioritise work.
- Superior communication, interpersonal & time management skills.
- Proven ability to effectively resolve problems in a timely manner.

**Our Commitment**:
**Interested?

  • Field Service Controller

    1 week ago

    Dandenong, Victoria, Australia Labour Solutions Australia Full time

    Job descriptionOur client is one of Australia's largest equipment hire company's offering over 50 years' experience partnering with Australian business. Currently located in Dandenong South and seeking a temp Field Service Controller to join their growing team covering parental leave cover until December 31st, 2023.Key FeaturesOngoing position with full time...

  • Field Service Controller

    1 week ago

    Dandenong, Victoria, Australia Veritas Recruitment Full time

    We are exclusively partnering with our client and are currently looking for a Field Service Controller to join their team on a temporary basis for 8-12 months. As a Field Service Controller, you will play a pivotal role in ensuring their service operations run smoothly and efficiently. Your primary responsibility will be to coordinate the booking,...

  • Field Service Controller

    1 week ago

    Dandenong, Victoria, Australia Toyota Material Handling Australia Full time

    About TMHA:Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO.TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure...

  • Field Service Controller

    2 weeks ago

    Dandenong, Australia Toyota Material Handling Australia Full time

    **About the Role**: We are seeking a permanent, full-time Field Service Controller to join our fantastic team based at our Melbourne Branch in Dandenong South. Reporting to the Branch Service Manager, this key operational role is responsible for efficiently allocating and schedulding tasks (including breakdowns, scheduled maintenance, other repairs) to our...

  • Field Service Controller

    2 months ago

    Dandenong, Australia Toyota Material Handling Australia Full time

    **About the Role** We are seeking a permanent, full-time Field Service Controller to join our fantastic team based at our Melbourne Branch in Dandenong South. Reporting to the Branch Service Manager, this key operational role is responsible for efficiently allocating breakdowns, scheduled maintenance and other repairs to our Technicians in the field. **Key...

  • Field Service Controller

    2 weeks ago

    Dandenong, Australia Toyota Material Handling Australia Full time

    **About the Role**: We are seeking a permanent, full-time Field Service Controller to join our fantastic team based at our Melbourne Branch in Dandenong South. Reporting to the Branch Service Manager, this key operational role is responsible for efficiently allocating breakdowns, scheduled maintenance and other repairs to our Technicians in the field. **Key...

  • Field Service Manager

    1 month ago

    Dandenong, Australia Toyota Material Handling Australia Full time

    **About the Role**: Reporting directly to the Branch Service Manager, the Field Service Manager is responsible for managing and leading the operational activities of their allocated Field Service Team. As a Field Service Manager, you will ensure that your team is meeting relevant KPIs, working to TMHA standards and addressing customer needs in a safe,...

  • Traffic Controller

    3 weeks ago

    Dandenong, Australia Service Stream Full time

    Primary Location Dandenong - 150 Greens Road Job Description Summary Exciting opportunity for Traffic Controllers to join our Transport division in Melbourne About the Role Due to internal growth, Service Stream are looking for enthusiastic & motivated Traffic Controllers and Team Leaders. Working from various depots around Melbourne, you will be joining...

  • Traffic Controller

    1 week ago

    Dandenong, Victoria, Australia Service Stream Full time

    Description Summary Exciting opportunity for Experienced Traffic Controllers / Team Leaders to join our Transport division in Melbourne About the Role Due to internal growth, Service Stream are looking for enthusiastic & motivated Traffic Controllers and Team Leaders. Working from various depots around Melbourne, you will be joining a friendly,...

  • Traffic Controller

    3 weeks ago

    Dandenong, Australia Service Stream Full time

    Description Summary Exciting opportunity for Experienced Traffic Controllers / Team Leaders to join our Transport division in Melbourne About the Role Due to internal growth, Service Stream are looking for enthusiastic & motivated Traffic Controllers and Team Leaders. Working from various depots around Melbourne, you will be joining a friendly,...

  • Traffic Controller

    1 week ago

    Dandenong, Victoria, Australia Service Stream Full time

    Primary LocationDandenong - 150 Greens RoadJob Description SummaryExciting opportunity for Traffic Controllers to join our Transport division in MelbourneAbout the RoleDue to internal growth, Service Stream are looking for enthusiastic & motivated Traffic Controllers and Team Leaders. Working from various depots around Melbourne, you will be joining a...

  • Field Service Coordinator

    2 weeks ago

    Dandenong, Australia Hitachi Construction Machinery Full time

    **About the Opportunity** An exciting opportunity awaits an experienced and motivated individual to join the Victorian service team in the position of Field Service Coordinator. The role will have you organising the day to day Field Service activities, planning work fronts efficiently and effectively to deliver Hitachi’s promise of Total Customer...

  • Field Service Coordinator

    1 week ago

    Dandenong, Victoria, Australia Hitachi Construction Machinery Full time

    About the OpportunityAn exciting opportunity awaits an experienced and motivated individual to join the Victorian service team in the position of Field Service Coordinator.The role will have you organising the day to day Field Service activities, planning work fronts efficiently and effectively to deliver Hitachi's promise of Total Customer Satisfaction....

  • Field Service Technician

    1 week ago

    Dandenong, Australia Toyota Material Handling Australia Full time

    At Toyota Material Handling Australia (TMHA), we are seeking **Field Service Technicians** to join our team and work on our product within Melbourne and surrounds. You don't need any prior Forklift or heavy machinery experience. We are accepting Technicians/Mechanics from all relevant trades and will support you through the transition. With full training...

  • Field Service Coordinator

    1 week ago

    Dandenong, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. **The Opportunity** An exciting opportunity awaits an experienced and motivated individual to join our Service team based in the Dandenong branch. As the Field Service Coordinator, this role will see you organising the day-to-day...

  • Field Service Coordinator

    1 month ago

    Dandenong, Australia Hitachi Construction Machinery Full time

    The Opportunity An exciting opportunity awaits an experienced and motivated individual to join our Service team based in the Dandenong branch. As the Field Service Coordinator, this role will see you organising the day-to-day Field Service Department activities within the Victorian division, including planning work fronts efficiently and effectively...

  • Field Service Coordinator

    1 week ago

    Dandenong, Victoria, Australia Hitachi Construction Machinery Full time

    The Opportunity An exciting opportunity awaits an experienced and motivated individual to join our Service team based in the Dandenong branch. As the Field Service Coordinator, this role will see you organising the day-to-day Field Service Department activities within the Victorian division, including planning work fronts efficiently and effectively to...

  • Field Service Coordinator

    3 weeks ago

    Dandenong, Australia Hitachi Construction Machinery Full time

    The Opportunity An exciting opportunity awaits an experienced and motivated individual to join our Service team based in the Dandenong branch. As the Field Service Coordinator, this role will see you organising the day-to-day Field Service Department activities within the Victorian division, including planning work fronts efficiently and effectively...

  • Field Service Coordinator

    1 month ago

    Dandenong, Australia Hitachi Full time

    About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.The OpportunityAn exciting opportunity awaits an experienced and motivated individual to join our Service team based in the Dandenong branch. As the Field Service Coordinator, this role will see you organising the day-to-day Field Service...

  • Field Service Coordinator

    1 week ago

    Dandenong, Victoria, Australia Hitachi Full time

    About UsHitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment.The OpportunityAn exciting opportunity awaits an experienced and motivated individual to join our Service team based in the Dandenong branch. As the Field Service Coordinator, this role will see you organising the day-to-day Field Service...