Field Service Controller

5 months ago

Dandenong, Australia Toyota Material Handling Australia Full time

**About TMHA**:
Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO.

TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people.

**About the Role**:
Toyota Material Handling Australia (TMHA) are seeking a Field Service Controller (Scheduler) to join our fantastic team at our Melbourne Branch located in our brand new state of the art facility in Dandenong South, on a **full-time, fixed-term** basis. Reporting to the Field Service Manager, the Field Service Controller (Scheduler) will be responsible for coordinating and optimising the scheduling and dispatching of Field Service Technicians to customer sites to address breakdowns, scheduled maintenance and repairs.

**Please note**:This role is a parental leave cover, fixed-term temporary position (full-time hours) with an expected duration of up to 12 months.

**Key Duties & Responsibilities**:

- Efficiently schedule and dispatch Field Service Technicians to customer locations based on geographic location, skills, and urgency of service requests.
- Monitor real-time field activities and adjust schedules as necessary to meet customer needs and ensure timely completion of service jobs.
- Communicate job details, including location, customer contact information, and service requirements, to field technicians accurately and promptly.
- Optimise routes and schedules to minimise travel time and maximise efficiency, reducing operational costs where possible.
- Handle customer enquiries in a professional and empathetic manner, working towards swift resolution.
- Collaborate with field technicians and other relevant departments to troubleshoot and resolve on-site issues efficiently.
- Maintain accurate records relating to service and breakdown jobs.
- Coordinate quoted Additional Repair job & third-party suppliers for breakdown jobs.
- Monitor service Work In Progress.
- Monitor technician’s work hours on a daily basis.
- Generate regular reports on service metrics, including response times, completion rates, job totals etc and present findings to Field Service Manager.

**About You**:

- Previous experience in a similar role is advantageous but not essential.
- Experience in the Material Handling Industry or Industrial Services Industry also advantageous but not essential.
- Experience using an ERP system (M3, SAP etc) advantageous.
- Proven ability to plan and prioritise work.
- Superior communication, interpersonal & time management skills.
- Proven ability to effectively resolve problems in a timely manner.

**Our Commitment**:
**Interested?

  • Traffic Controller

    6 months ago

    Dandenong, Australia Service Stream Full time

    Description Summary Exciting opportunity for Experienced Traffic Controllers / Team Leaders to join our Transport division in Melbourne About the Role Due to internal growth, Service Stream are looking for enthusiastic & motivated Traffic Controllers and Team Leaders. Working from various depots around Melbourne, you will be joining a friendly,...

  • Field Service Technician

    5 months ago

    Dandenong, Australia Toyota Material Handling Australia Full time

    At Toyota Material Handling Australia (TMHA), we are seeking **Field Service Technicians** to join our team and work on our product within Melbourne and surrounds. You don't need any prior Forklift or heavy machinery experience. We are accepting Technicians/Mechanics from all relevant trades and will support you through the transition. With full training...

  • Field Service Coordinator

    5 months ago

    Dandenong, Australia Hitachi Construction Machinery Full time

    **About Us** Hitachi Construction Machinery Australia (HCA) is a leading manufacturer of construction and mining equipment. **The Opportunity** An exciting opportunity awaits an experienced and motivated individual to join our Service team based in the Dandenong branch. As the Field Service Coordinator, this role will see you organising the day-to-day...

  • Field Service Technician

    5 months ago

    Dandenong, Australia JLG Industries Inc Australia Branch Full time

    About JLG, an Oshkosh company JLG began in 1969, when our founder, John L. Grove set out to resolve growing safety concerns in the construction industry. Since then we have been committed to understanding the challenges and delivering innovative solutions to the access market. We partner with customers to provide quality equipment, training opportunities...

  • Field Service Technician

    6 months ago

    Dandenong, Australia Berendsen Fluid Power Full time

    Permanent position with an established national Australian business - Friendly team who believes in work life balance where no day is the same - Attractive Salary Package + FM Company Vehicle - Dandenong Location **About the Opportunity** Due to consistent growth across our business, we are now seeking a Hydraulic Field Service Technician to join our high...

  • Field Service Technician

    1 month ago

    Dandenong, Victoria, Australia Hitachi Construction Machinery Full time

    The OpportunityWe are seeking an experienced Diesel Mechanic to join our Field Service team based in Dandenong. Reporting to the Field Service Supervisor, you will be responsible for providing diagnostic, repair and maintenance services to our customer's equipment.Key Responsibilities:Providing onsite technical support on Hitachi equipment including...

  • Field Service Fitter

    6 months ago

    Dandenong, Australia Hitachi Construction Machinery Full time

    The Opportunity We are currently seeking an experienced  Diesel Mechanic  to join our Field Service team based in  Dandenong.  Reporting to the Field Service Supervisor, you will be responsible for providing diagnostic, repair and maintenance services to our customer’s equipment. Key responsibilities include: Providing onsite technical...

  • Field Service Fitter

    2 months ago

    Dandenong, Australia Hitachi Full time

    About UsHitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment.Benefits - What's in it for you?The role has the earning capacity of 130k+ inclusive of overtime + bonuses paid twice yearlyCareer: Permanent Full Time Position in a leading OEM with long term job securityEmployee Rewards: Exclusive staff...

  • Field Service Technician

    6 months ago

    Dandenong, Australia Superior People Recruitment Full time

    As an experienced **Appliance Field Service Technician**, you will work between 40-50 jobs per week traveling across Melbourne to service a variety of clients. You will be skilled to provide a range of repairs on domestic and/or commercial kitchen and laundry appliances. **Duties**: - Provide scheduled repairs on domestic and commercial kitchen and laundry...

  • Field Service Technician Vic

    6 months ago

    Dandenong, Australia Digga Australia Pty Ltd Full time

    **FIELD SERVICE TECHNICIAN VIC** - Company vehicle Digga is Australia's leading manufacturer of Machinery attachments for the Earthmoving & Construction industry. A multi-award winning, global company, with 5 state of the art facilities worldwide, our product & passion for providing total customer solutions is second to none. **Field Service technician...

  • Field Service Technician

    5 months ago

    Dandenong, Australia Onsite Rental Group PTY Ltd Full time

    **Introduction**: Onsite Rental Group is a national specialist equipment hire business that focuses on transparent and efficient hire solutions. We have over 30 years’ experience in this industry across a range of industries including mining, oil & gas, construction, industrial, infrastructure, government and defence. With 500+ employees across 35+...

  • Maintenance Controller

    5 months ago

    Dandenong, Australia Kennards Hire Full time

    **Maintenance Controller** **Site Services Melbourne** - ** Largest family-owned equipment hire company in ANZ and still growing**: - ** Maintenance Excellence: Oversee efficient workshop operations, including equipment maintenance and repairs.**: - ** Continuous Growth: Embrace learning, develop professionally, empower your career** - ** $84,463 salary...

  • Field Service Technician

    6 months ago

    Dandenong, Australia Conquest Personnel Pty Ltd Full time

    Due to growth my client is currently recruiting for a Field Service Tech to join their highly sucessful team. The purpose of your role is to support/service clients rental assets and customer owned equipment in the field and Customer Locations. What's in it for you? - **7:30 - 4pm Monday to Friday**: - **Potential for Overtime on Saturdays 6am - 12noon -...

  • Field Service Manager

    2 months ago

    Dandenong, Australia Ecolab Full time

    **About the role**: In this unique role as a Field Service Manager, you will work autonomously as well as being part of a caring and supportive team to service and grow your own territory**. **This is a fantastic opportunity for an experienced professional ideally with Quick Service Restaurant background to work in our QSR division working across...

  • Appliance Field Service Technician

    6 months ago

    Dandenong, Australia Superior People Recruitment Full time

    As an experienced **Appliance Field Service Technician**, you will work between 40-50 jobs per week traveling across Melbourne to service a variety of clients. You will be skilled to provide a range of repairs on domestic and/or commercial kitchen and laundry appliances. **Duties**: - Provide scheduled repairs on domestic and commercial kitchen and laundry...

  • Mechanical Field Service Engineer

    5 days ago

    Dandenong, Victoria, Australia Workforce Extensions Full time

    Workforce Extensions is seeking a seasoned Mechanical Field Service Engineer to join its growing team at Footscray.This exciting opportunity offers a chance to be part of a global industry leader in the services and maintenance of Elevating work platforms, Telehandlers, Material Lifts, and associated equipment.The ideal candidate will have experience...

  • Water Civil Maintenance Supervisor: Leadership Role for a Dynamic Team

    2 weeks ago

    Dandenong, Victoria, Australia Service Stream Full time

    About Service StreamService Stream is an industry leader in the delivery of utility services. Our commitment to excellence and innovation drives us to seek talented individuals who share our passion for delivering high-quality results.Job SummaryWe are seeking a highly skilled Water Civil Maintenance Supervisor to join our team in Dandenong South. As a key...

  • Field Service Maintenance Specialist

    3 weeks ago

    Dandenong, Victoria, Australia Conquest Recruitment Group Full time

    Job OverviewConquest Recruitment Group is seeking a skilled Field Service Maintenance Specialist to join their successful team on the Mornington Peninsula. This role offers a unique opportunity to take on a challenging position and make a real impact in the industry.Key ResponsibilitiesPromptly attend to breakdowns and ensure minimal downtime for...

  • Mechanical Fitter

    1 month ago

    Dandenong, Australia Hoerbiger Full time

    **We offer** **Requirements**: Scheduling of maintenance and overhauling of Gas Engines, Compressors, Rotating Machinery & associated equipment. Accurately recording data related to work performed in a timely manner. Fault finding and problem solving. Installation and commissioning of equipment. Working closely with HOERBIGER sales and service personnel....

  • Diesel Mechanic

    4 weeks ago

    Dandenong, Victoria, Australia Hitachi Full time

    About UsHitachi Construction Machinery (Australia) Pty Ltd is a leading manufacturer of construction and mining equipment, renowned for its commitment to quality and innovation.BenefitsCompetitive Remuneration: Earn a salary of 130k+ inclusive of overtime and bonuses paid twice yearly.Career Advancement: Secure a permanent full-time position in a leading OEM...