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Field Service Controller

7 months ago

Dandenong, Australia Toyota Material Handling Australia Full time

**About TMHA**:
Toyota Material Handling Australia (TMHA) is one of Australia's leading forklift companies. TMHA is fully owned by the Toyota Industries Corporation (TICO.

TMHA is the exclusive Australian retailer for new sales or work renowned forklift brands including Toyota Industrial Equipment and the Huski brand equipment. TMHA is a strong, financially secure business with a great future ahead and prime focus on the development of its people.

**About the Role**:
Toyota Material Handling Australia (TMHA) are seeking a Field Service Controller (Scheduler) to join our fantastic team at our Melbourne Branch located in our brand new state of the art facility in Dandenong South, on a **full-time, fixed-term** basis. Reporting to the Field Service Manager, the Field Service Controller (Scheduler) will be responsible for coordinating and optimising the scheduling and dispatching of Field Service Technicians to customer sites to address breakdowns, scheduled maintenance and repairs.

**Please note**:This role is a parental leave cover, fixed-term temporary position (full-time hours) with an expected duration of up to 12 months.

**Key Duties & Responsibilities**:

- Efficiently schedule and dispatch Field Service Technicians to customer locations based on geographic location, skills, and urgency of service requests.
- Monitor real-time field activities and adjust schedules as necessary to meet customer needs and ensure timely completion of service jobs.
- Communicate job details, including location, customer contact information, and service requirements, to field technicians accurately and promptly.
- Optimise routes and schedules to minimise travel time and maximise efficiency, reducing operational costs where possible.
- Handle customer enquiries in a professional and empathetic manner, working towards swift resolution.
- Collaborate with field technicians and other relevant departments to troubleshoot and resolve on-site issues efficiently.
- Maintain accurate records relating to service and breakdown jobs.
- Coordinate quoted Additional Repair job & third-party suppliers for breakdown jobs.
- Monitor service Work In Progress.
- Monitor technician’s work hours on a daily basis.
- Generate regular reports on service metrics, including response times, completion rates, job totals etc and present findings to Field Service Manager.

**About You**:

- Previous experience in a similar role is advantageous but not essential.
- Experience in the Material Handling Industry or Industrial Services Industry also advantageous but not essential.
- Experience using an ERP system (M3, SAP etc) advantageous.
- Proven ability to plan and prioritise work.
- Superior communication, interpersonal & time management skills.
- Proven ability to effectively resolve problems in a timely manner.

**Our Commitment**:
**Interested?