Information Officer

3 weeks ago

Melbourne, Australia Workplace Injury Commission Full time

Location: Melbourne | CBD

Job type: Full time

Organisation: Workplace Injury Commission

**Salary**: $86,823 - $93,189

Occupation: Administration/Secretarial

Reference: VG/WIC/1795044

Searching for real purpose and authentic people? Harness your client service skills and help us resolve workers’ compensation disputes.

**Workplace Injury Commission (WIC)**

**Melbourne**

**$86,823 per annum (plus super) + excellent mentoring and support**
- **Enjoy rewarding work, a respectful culture, and the support you need to thrive**:

- **Competitive remuneration, flexibility including hybrid WFH option, and incredible benefits**:

- **Play a key role supporting WIC as we help injured Victorians find a way forward**:

- **Join a recognised WORK180 Endorsed Employer for All Women**

***_____________________________________

**The impact you'll have**:
At the Workplace Injury Commission, we've helped thousands of injured workers and employers to resolve their disputes and move forward with their lives. We're a robust Victorian Government statutory authority that's making an impact.

Due to recent movement within the team, we are looking for an Information Officer to join us. In this role, you'll be part of a collaborative team that play a key role within the organisation, delivering and maintaining consistent and high-quality support to Conciliation Officers (CO's). You will gather, analyse and document relevant information from all parties in accordance with case management requirements, and undertake follow-up enquiries on behalf of CO's.

Utilising your highly developed communication and interpersonal skills you will provide prompt, high-quality service to all parties when providing information on relevant conciliation procedures.

**Who we're looking for**:
To succeed in this role, you will have:

- Demonstrated experience and ability to monitor and contribute to multi-discipline information management initiatives and service delivery outcomes operating in a cooperative, flexible, responsive and professional manner
- An ability to interpret, communicate and provide advice on policy and procedure, identify trends and anomalies, and resolve stakeholder issues
- Highly developed communication/interpersonal skills with excellent customer service skills and a demonstrated record of strong commitment and achievement in meeting stakeholder needs
- Extensive client service experience
- Highly established time management and organisational skills, including the ability to set priorities and complete concurrent tasks to meet timelines with volume workload

For further information, please refer to our position description which is accessible on our careers page.

**Resolution matters. And so do you.**

We're a stable, purpose-driven organisation that offers you meaningful work, a welcoming and vibrant team culture, and a range of benefits, including:

- Competitive remuneration, plus generous allowances and reimbursements for study, wellbeing and home-office working.
- More leave when you need it most - flexible leave arrangements tailored to you.
- Access to our 24/7 holistic mental health and wellbeing program for you and your family.
- A progressive and supportive work environment with experienced leaders who are invested in you.

Here are some of the things we hope you'll love about working with us:

- **Help Victorians find a way forward**

As an Information Officer, you'll play a vital role in supporting WIC to help injured workers and employers overcome some of the most challenging times of their lives.
- **Find support and relationships that count**

Respect is a key value here. We trust and empower you to be your best self, at work and home.
- **Respect today, shape tomorrow**

Bring your diverse thinking and help make us even better.
- **Be rewarded for your contribution**

We offer you real professional development opportunities plus a wide range of rewards and benefits to help you thrive.

Visit our careers site [link] to find out more and read the stories of our incredible people [link to Meet Our People page].

**Want to help us shape a brighter future? Join us.**

Take your career to the next level with the Workplace Injury Commission. To apply, please submit your resume and cover letter via the link by **midnight, Thursday 30**th** May 2024.

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