Claims Assessor

3 weeks ago

Melbourne, Australia QBE Insurance Full time

**Primary Details**
Time Type: Full time

Worker Type: Employee
- **Location: Melbourne**:

- **Type: Permanent, full time**

**The opportunity**

We have an exciting opportunity for a dynamic and adaptable person to join the Trade Credit & Surety business unit. The role of a Claims Assessor will see you taking responsibility for the prompt and fair assessment of claims.

You will be reporting directly into the Head of Trade Credit Claims and working within a supportive and dedicated team.
- Process claims ensuring compliance with the Insurance Contracts Act and other regulatory requirements
- Conduct all written and verbal communications with clients in a professional manner and maintain customer service focus when managing difficult issues.
- Support the implementation of the Claims strategy to enable delivery of overall business targets
- Maintain all files, systems and databases to ensure that they accurately represent the Claim Management process

**About you**

We are looking for a driven and motivated individual who is commercially minded and solution focused who ideally comes from a financial services / insurance background.
- Fundamental knowledge of policy and regulatory requirements and insurance industry and claims processes ideally in business lines highly regarded
- Previous credit control or trade credit accounts receivable administration experience
- Strong experience in a customer-focused role with excellent attention to detail
- Excellent analytical and communication skills
- Team player with collaborative mindset and a high level of resilience
- Take accountability and ownership of tasks acting with integrity despite pressures and challenges

**About QBE**

We can never really predict what's around the corner, but at QBE we're asking the right questions to enable a more resilient future - helping those around us build strength and embrace change to their advantage.

We're an international insurer that's building momentum towards realising our vision of becoming the most consistent and innovative risk partner.

And our people will be at the centre of our success. We're proud to work together, and encourage each other enable resilience for our customers, our environment, our economies and our communities.

With more than more than 13,000 people working across 27 countries, we're big enough to make a real impact, but small enough to provide a friendly workplace, where people are down-to-earth, passionate and kind.

We believe this is our moment - what if it was yours too?

Your career at QBE - let's make it happen

**Benefits**

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

- 'Hybrid Working' - a mix of working from home and in the office to enhance your work/life balance
- Our 'Thriving at our Best' wellbeing program, including free holistic wellbeing coaching, nutritional, confidential counselling, financial and legal advice
- 12 weeks' gender-equal flexible leave for all new parents, including paid super
- The ability to maximise retirement savings through voluntary super contributions and company matching
- Income protection insurance & reimbursed Death and Total Permanent Disability insurance premiums
- Discounts on insurance products, car hire, hotels, goods and services including benefits through our various sports and arts sponsorship partners

**Rewards & Recognition**

We value our employee's experience with us and are proud to have been recognised for the following awards:

- 2021 LinkedIn Top Employer & HRD Employer of Choice
- 2020 Best Workplace Diversity & Inclusion and Excellence Award for Best Health & Wellbeing at the Australian HR Awards
- Gold Employer status for 4 years in a row 2019 - 2022 Australian Workplace Equality Index (AWEI) - the definitive national benchmark on LGBTQI+ workplace inclusion
- Ranked 6th place in the AAGE Top Graduate Employers 2021 as voted by graduates
- Top 20 Workplaces for Dads in 2019 and 2020 (HBF Direct Advice for Dads)
- Family First accredited employer since 2021

**and let's make it happen**

Application Close Date: 28/03/2024 11:59 PM

How to Apply:
Equal Employment Opportunity:
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.

Job ID 321017

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