General Manager

3 weeks ago

Melbourne, Australia Hyatt House South Melbourne Full time

Summary

**About Hyatt House South Melbourne**

At Hyatt, care connects us. We believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences and jobs into careers.

Hyatt House hotels make guests feel genuinely at home with an elevated, spacious and perfectly self-sufficient experience. Hyatt House South Melbourne is part of the mixed-use Oasis Residences, a luxurious and elegant urban sanctuary designed by the renowned Hayball architects. Opening in 2025 with 97 rooms and a mix of den, studio and 1 bedroom suites, Hyatt House South Melbourne will offer living accommodations for longer stays designed to provide guests with all the comforts of home.

**About the Role**

An exciting opportunity exists for a General Manager to open the first Hyatt House in Australia in South Melbourne. You will be responsible for overseeing the successful opening of the hotel and once open, you will be responsible for the smooth and efficient operation of the hotel on a day-to-day basis, working closely with your team and ensuring deliverables to all stakeholders.

**Some of the responsibilities include**:

- Drive customer preference for the brand and ensure that the guest experience is delivered in accordance with brand standards
- Proactively manage revenue and market share in conjunction with cluster revenue specialists
- Ensure that hotel operating & payroll costs are managed in line with best practice to maximize financial results & efficiencies
- Actively lead, coach and mentor all members of the team to ensure they are equipped to do their job while also developing them for the future
- Demonstrate Hyatt’s purpose of caring for people to be their best at all times while coaching other managers in the hotel to embody the Hyatt Leadership Expectations and Values

**Qualifications**:

- Previous experience in a similar role, in an opening hotel would be advantageous. Hyatt experience highly preferred with a background in Rooms or Sales & Marketing.
- Proven ability to work within brand guidelines and set up brand presence in a new market
- Exceptional leadership skills
- Strong interpersonal skills used to build effective relationships with all stakeholders
- Ability to drive the business ensuring that key goals are achieved with regard to financials, guest and colleague metrics
- Strong experience in working with revenue specialists to drive performance in the market
- Knowledge of the local market

A career with Hyatt opens a world of opportunities. We have continually been named one of the World’s Best Multinational Workplaces.

Our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing are at the core of what we do. Our family atmosphere is what keeps our associates highly engaged. To get a peek of how our colleagues experience the brand, check out #InAHyattWorld or #WorldofHyatt or #HomeIsWhere

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