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Guest Services Indoor Supervisor

3 months ago

Hotham, Australia Mount Hotham Skiing Company Full time

**Reach Your Peak at Vail Resorts.** As a community of adventurers and discoverers, Vail Resorts delivers an _Experience of a Lifetime_ to our guests _and _our employees. You’re brave, ambitious and passionate and we want you on our team. Whether you’re looking for seasonal work or the career of a lifetime, join us today to reach your peak.
- The perks start with a free lift pass, but as a Vail Resorts Australia employee, that’s just the beginning. Think free group lessons with our qualified snowsports instructors, discounts of up to 40% at our food, rental and retail outlets, employee recognition programs, staff events, training, wellness programs and more

As an integral part of the resort services team, you will plan, manage and coordinate the day-to-day operations of Hotham owned and operated ticket outlets to ensure high levels of guest service delivery in all areas and the accuracy and integrity of point of sale operations.

**In a typical day in this role, you might**:

- In conjunction with the Guest Services Senior Supervisor, develop and train staff in accordance with company policies and procedures to ensure the highest level of product knowledge.
- Proactively supervise and mentor the Guest Services staff and appraise the performance of staff with the view to improving their skills and productivity.
- Oversee the day-to-day functions of the Ticket Sellers ensuring that operational procedures are followed on a daily basis.

**To be considered for this role, you should have**:

- 2+ years of experience in a management role for a customer service focused team with an emphasis on high volume sales and in managing/training staff
- Demonstrated understanding of POS systems, with exposure to RTP being an advantage
- Excellent business communication skills both verbal and written
- Knowledge of Hotham’s systems and procedures (highly desirable)

**As part of our team, you will be expected to**:

- Demonstrate our core Values - Have Fun, Be Inclusive, Be Safe, Do Good, Serve Others, Drive Value and Do Right
- Provide an experience that creates a desire for our guests to return
- Be punctual, reliable and show up for work with an enthusiastic attitude and embrace all parts of your job
- Develop and maintain excellent relationships with fellow workmates, showing respect to your peers and supervisors
- Employment start dates will vary depending on the role and snow conditions, but most roles start in June and finish in late September._

At Vail Resorts Australia one of our core values is Be Inclusive.

**Join our team and experience the outdoors like never before. Your adventure starts now.