Part-time Customer Service

2 months ago

Brisbane, Australia Telstra Full time

Employment Type

Permanent

Closing Date

25 June 2023 11:59pm

Job Title

Part-time Customer Service & Sales Consultant SPRINGFIELD

Job Summary

As a Retail Sales Consultant, you are passionate about delighting Telstra’s customers through outstanding customer service. You achieve this by providing an exceptional in-store customer journey, and through your collaborative approach you empower customers by identifying the products and services they need to transform their telecommunications experience.

**Job Description**:
At Telstra, our purpose is to build a connected future so everyone can thrive. It's a future that won't happen on its own, it has to be delivered. And, this is where YOU come in, by playing your part in helping our customers connect: faster, better and smarter.

About the Role

Are you an experienced Customer Service & Sales professional, who thrives working in a fast-paced and rewarding environment? If yes, then this role is for you

Location: Shop 25 Orion Shopping Centre, 1 Main Street, Springfield Lakes, QLD 4300

Store Hours: Monday, Tuesday, Wednesday and Friday 9:00AM - 5:30PM; Thursday 9:00AM - 7:00PM, Saturday 9:00AM - 4:00PM; Sunday 10:00AM - 3:00PM

Duties
- Provide quality customer service to all customers
- Maximise sales by providing latest product and service information to our customers.
- Achieve sales and performance targets
- Ensure store presentation is in line with retail shop standards

Skills and experience
- Experience in a customer facing role
- Proven record of delivering great customer experiences
- Ability to solve complex problems
- Effective communication skills
- Previous experience in a consultative sales environment is highly advantageous
- The ability to speak fluently in another language is highly advantageous

**Benefits**:

- Flexible leave options - choose how you take leave including parental, cultural, unpaid or purchasing additional
- 16 weeks Parental leave
- Salary packaging - options for devices, Super and leave
- Generous performance incentive program plus rewards and recognition scheme
- Unlimited learning - Access 17,000 learning programs and opportunities to achieve university credits
- Join a truly global business with a presence across 22 countries
- Make a difference - give back to the community through our annual paid volunteer days.
- Extra perks - 25% discounts on Telstra products and services as well as generous discounts from over 240 suppliers
- Wellbeing programs - access to resources and support to maintain optimal wellbeing

How to apply
- We work flexibly at Telstra. Talk to us about how this job could be flexible for you._
- We're committed to building a diverse and inclusive workforce. To enable everyone to participate, we've developed an 'All Roles Flex' policy to consider flexible ways of working for every role. To learn more, visit tel.st/allrolesflex_

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