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Student Case Management Officer

4 months ago

North Ryde, Australia Macquarie University Full time

PRIMARY DETAIL
- Salary Package: From $88,589 - $97,787 AUD (HEW 6), plus 17% employer's superannuation and annual leave loading (pro-rata)
- Appointment Type: Part Time (3 days, job share), Fixed term for 12 months (parental leave cover)
- Location: Macquarie University Wallamatagul Campus (North Ryde)

THE ROLE

We are seeking a well-organised and experienced Student Case Management Officer to provide advice and support to students and staff in resolving complex student issues, ensuring a high level of service to students in the Macquarie Business School.

Reporting to the Student Case Management Team Leader, this role will job share with an experienced team member working the other 2 days. You will utilise a case management approach and liaise with staff across the University regarding complex student issues that may relate to programs, policies and processes. You will identify students at academic risk and provide interventions, identify and respond to welfare or wellbeing issues, maintain accurate student records and case notes and report on trends in student activity to identify potential risks or improvements to the student experience.

ABOUT YOU

You will have an excellent knowledge of student services and support processes and course and degree structures and proven expertise in providing policy advice and information, preferably within a higher education setting. You will also have demonstrated experience in supporting the delivery of education and/or complex student services settings.

Your ability to manage multiple tasks, competing deadlines and adaptability to changing circumstances will be essential to the smooth running of the position. Excellent communication skills and strong customer focus and ability to work effectively with committees and stakeholders at all levels will be key to success in this role.

ABOUT US

Macquarie is a university engaged with the real and often complex problems and opportunities that define our lives. Since our foundation 58 years ago, we have aspired to be a different type of university. Over the years, we have grown to become the centre of a vibrant local and global community. We rank amongst the top employers in the Australian Workplace Employers Index, having recently earned a five-star rating in the QS World Rankings with the highest rating for employability. Take a look at the

staff benefits

on offer.

By engaging with the world around us, Macquarie Business School helps provide students with the knowledge and insight to make a positive impact, produce innovative research, provide visionary analysis and demonstrate thought leadership.

Macquarie Business School is on an exciting trajectory and aspires to be recognised as a leading global centre of business education and research, working in partnership with business and other stakeholders to transform the lives of our students, generate change in policy and practice and make a positive impact in the world.

APPLY
- Degree or tertiary qualification in a relevant field and/ or equivalent experience
- Knowledge student services and support processes and course and degree structures
- Strong customer service focus and ability to work effectively with a diverse range of stakeholders
- Intermediate computing skills using Microsoft Office, Student Management Systems or other Customer Relationship Management (CRM) systems
- Demonstrated experience interpreting complex policies and procedures with the ability to provide quality and timely advice across a broad range of matters and issues
- Time management and organisational skills, and ability to coordinate and deliver on competing deadlines

Applications Close: Sunday, 10 September 2023 (11:59pm) AEST

Specific Enquiries: Kate McDonald

General Enquiries: Letitia Polie at

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Applications Close:
10/09/2023 11:59 PM

Diversity and Inclusion
- Innovation and ingenuity thrive at Macquarie University when diversity, equity and inclusion take centre stage. At the University, we embrace a culture where diversity of background, experience and perspective are fundamental to our success.
- We do not discriminate on gender identity, age, culture, disability, sexuality, Indigeneity, family and caring responsibilities or religion. See our journey towards leadership in- Equity, Diversity and Inclusion
- in Higher Education.
- Flexible Work

At Macquarie, we believe by providing flexibility in when, where and how work is done, we can support our staff to manage their personal commitments, while optimising their work performance and contributions to the University. See how we lead in- flexible work
- to enable an outcome focused and inclusive workplace. To learn more about our culture and hiring process, explore our- .