Client Advisor

Company Description

At Kieser, we're not just another healthcare provider; we're a dynamic network of integrated Physiotherapy, Rehabilitation, Strength & Conditioning Clinics with a strong presence across 26 locations in Australia. Our passion lies in reshaping the landscape of allied health and positively impacting the lives of every Australian.

We are in the midst of an exciting and rapid expansion phase and we're thrilled to grow our team, enhance our community impact, and set the gold standard for healthcare in Australia. Our team is a group of exercise enthusiasts dedicated to living healthy and active lifestyles. We prioritize mental wellbeing and work-life balance, and we're committed to fostering an incredible culture that we can't stop talking about.

**Job Description**:
Our concierge staff, also known as Client Advisors, serve as the initial contact for visitors to our clinic. As a key member of our Reception and Concierge team, you'll warmly welcome customers and provide responsive, respectful, and professional assistance to address their inquiries and needs.

This includes:

- Coordinating appointments/manage clinic diary
- Processing client payments
- Promoting Kieser’s services
- Providing administrative support to our team and the clinic
- Delivering outstanding client experiences

We are looking for someone who thrives working in a busy, client-facing environment. This role is ideal for someone looking to join a high-performing team, that is interested in healthcare and living an active lifestyle while keeping our customers at the heart of everything we do.

**Qualifications**:

- Proven dedication to customer satisfaction with a professional and helpful demeanour
- Exceptional precision and consistent performance in a fast-paced, repetitive setting
- Strong communication skills for effectively interacting with diverse customers and colleagues, and adapting communication style for clarity
- Proficient IT and computer aptitude
- Ability to work within a structured environment driven by procedures and adherence to quality standards and targets

Additional Information
- Ongoing role
- Client Advisor shift times** **in clinic are between between Mon-Fri 7.00am - 7pm and Sat 7.00am - 3.00pm (shifts and rosters are set based on clinic and client demands)
- Salary is aligned to tiers in the Health Professionals and Support Services Award 2020 - position begins at Level 3
- Kieser is an inclusive workplace and we encourage people from all backgrounds to apply

**Benefits**:

- Brilliant career pathways within the Kieser network
- Access to our state-of-the-art strength and conditioning facility without charge + concessional fees for family members on both physio/EP and memberships
- Ongoing training and development
- Kieser Wellbeing Program
- 1 day of Kieser recharge leave and a half day of birthday leave (In addition to your annual and personal leave)