Store Leader

**_A career at Bupa is more than just a job. At Bupa we believe in being good people and helping others whenever we can. This includes our customers, communities and our people. Joining Bupa you can be sure we’ll have your back. We support our employees to be the best version of themselves, physically and mentally so they can be the best support for our customers. Because if our customers deserve outstanding care then so do you_**

**About The Role**

Bupa is focused on ensuring everyone has access to health insurance products that can help them to live a longer, healthier and happier life and that they understand the value of having Bupa as their healthcare provider.

If you’re the kind of person who loves connecting with customers and would like to help them get the best possible value and benefits from their Bupa Health Insurance, then this role is tailor made for you.

Based in our **Belconnen ACT** Store and working towards customer growth activities you will provide individual needs analysis for customers in branch, recommending the most suitable products and explaining the value and benefits of these products.

You will also work within the wider community to develop business and community-based relationships that promote the Bupa brand and products and the acquisition of new members.

Taking a customer needs-based approach, as a hands-on leader, you will assist our existing Bupa members in their day to day transactions, ensuring that they understand the full value of their health insurance product, provide solutions to any identified concerns or unmet needs and educate members on all the benefits they can access.

You will be the face of Bupa for our members and the community. As a dynamic leader, you will provide day-to-day management of a retail store team and maintain a superior Sales and Service ethos within the retail environment.

Specifically, you will drive and support the achievement of the retail store's business objectives, sales, retention, customer satisfaction, and quality and productivity targets through proactive and sophisticated means (e.g. new store technologies and services, new ways of working and health partner initiatives).

Alongside this, you will be responsible for leading your people, developing authentic and genuine environments for them to grow and setting an example for extraordinary performance.

**About You**

You will combine your drive for sales, together with your proactive, customer focused approach, to provide your customers with the best possible solutions and service.

With a resilient attitude, you will enjoy working within a dynamic and ever-changing environment and have a lively and enthusiastic approach, taking a positive, can-do attitude into everything you do.

You will be aspiring to further build upon your leadership capabilities and take on additional responsibilities including coaching and mentoring of staff, reporting and assisting with operational requirements.

**This is a full time permanent role, starting mid March 2024**

**What you’ll enjoy**

We reward our people and celebrate their success. From providing initiatives that develop careers to looking after our people’s health, wellbeing and futures.

Our health is the most important thing we have and at Bupa, caring is at the centre of everything we do - helping people live longer, healthier, happier lives and making a better world. We also know that to care for our customers, we must first care for our people.

That is why Bupa has launched **_Viva Healthier and Happier_** - our new and comprehensive global health and wellbeing program for our employees. It includes all aspects of health - from mental and physical, to financial, social and environmental wellbeing.

Through the **_Viva Healthier and Happier_** program, _we’re providing health benefits for everyone who works at Bupa, no matter their role_. We want to support our people to be the healthiest and happiest versions of themselves.

**Training and connecting**

We believe in giving you room to grow. At Bupa, you get the best of both worlds - support when you need it and plenty of space for personal development.

**Just so you know**

When you join our retail team, your first 4-6 weeks are dedicated to full time training (business hours).

Everyone who makes it through to offer will be required to complete a background check which includes a police check
- Bupa is an equal opportunity employer. We are committed to ensuring equality in recruitment, development, retention and promotion of staff and that no-one is disadvantaged based on their gender, cultural background, disability, sexual orientation or identity, or Aboriginal and Torres Strait Islander heritage. We encourage people from all backgrounds to apply._