Crew Controller

6 days ago


Brisbane, Australia Virgin Australia Full time

**Work type**:
Secondment**Location**:
Brisbane**Job type**:
Airline & Network Operations**Applications close**:
09 Dec 2024 E. Australia Standard Time

**Crew Controller**:

- Permanent full-time position
- Lifestyle roster 4,5,5
- Based in Southbank

**About Virgin Australia Group**

Hello. We’re Virgin Australia. We’re the airline that’s always done things a little different. Our way. The Virgin way. We’re on a mission to make flying better than ‘nice’. And to do that, it takes a team of talented people who are passionate about customer experience, doing the right thing always, with a focus on safety - in the air, on the ground and in our workplaces. A team who values real diversity and inclusion, in a big brand with big ambitions.

**The Role**:
In this role, you will be part of the Crew Control team that operates on a 24/7 basis with 12 hour day and night shifts on a rotating roster. The team manages network disruption and are responsible for coordinating Cabin Crew and/or Pilot rosters.

The position is based in Brisbane Head Office and, you will work closely with the Manager Crew Tracking.

As a Crew Controller, you will be responsible for:

- Ensure all flights are correctly resourced in a compliant manner before take-off
- Assess cost versus on time performance and customer benefit within all crew recovery solutions.
- Provide input to process improvement initiatives
- Safety matters are raised through relevant reporting tools

**What you need to be successful**:

- Must demonstrate strong teamwork skills and the ability to collaborate effectively with colleagues.
- A flexible approach and the ability to manage changing priorities, unplanned disruptions, and competing deadlines.
- Demonstrated understanding of airline or similar logístical operations.
- Ability to participate in a rotating 'On-call roster', whilst demonstrating a high level of service.
- Understanding of Sabre AirCrews
- Excellent problem-solving and organisational skills
- Demonstrated experience in developing and maintaining positive relationships with all stakeholders.
- Proficient in MS Office suite of programs

**What you’ll get from us**:
We’re committed to looking after you, with some of the best benefits and conditions in the industry - including (but not limited to);
- Heavily discounted air travel for you and your loved ones (including $1000 worth of travel credits per year)
- Flexible working arrangements (including work hours and work from home)
- Discounts on travel insurance, car hire, accommodation and experiences worldwide
- Discounted Virgin Australia Lounge membership
- Hospitality, retail, technology, beauty services and wellness discounts
- Wellness support, including the betterme digital wellbeing platform
- A comprehensive Employee Assistance Program, which offers confidential coaching and support from qualified professionals for all aspects of life - physical, mental, social and financial
- Dress for Your Day - enjoy the freedom to wear whatever is appropriate for the type of work you do and the day you have ahead of you

**Equality rules**

**Ready to apply?**

We’re ready to hear from you.


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