Escalation Response Data Analyst

6 months ago

Sydney, Australia TikTok Full time

Responsibilities
About TikTok U.S. Data Security
TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and content assurance protocols to keep U.S. users safe. Our focus is on providing oversight and protection of the TikTok platform and U.S. user data, so millions of Americans can continue turning to TikTok to learn something new, earn a living, express themselves creatively, or be entertained. The teams within USDS that deliver on this commitment daily span across Trust & Safety, Security & Privacy, Engineering, User & Product Ops, Corporate Functions and more.

Why Join Us
Creation is the core of TikTok's purpose. Our platform is built to help imaginations thrive. This is doubly true of the teams that make TikTok possible.
Together, we inspire creativity and bring joy - a mission we all believe in and aim towards achieving every day.
To us, every challenge, no matter how difficult, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always.
At TikTok, we create together and grow together. That's how we drive impact - for ourselves, our company, and the communities we serve.
Join us.

Team Intro
The Risk & Response Team for TikTok USDS handles risk detection, prevention and handling in the United States. The team is dedicated to maintaining a safe and secure online environment by actively monitoring and responding to emergent threats, ensuring compliance with legal regulations, and address real-life implications of online content.
As an Escalation Data Analyst, you will be at the forefront of analyzing both quantitative and qualitative data, generating insightful judgments, and crafting impactful products for internal cross-functional partners.

In this role you may be exposed to harmful content as part of their core day-to-day functions, as well as in project work; in response to escalation requests; or by chance.
Some content viewed my violate our community guidelines which include but are not limited to bullying; hate speech; child abuse; sexual assault; torture; bestiality; self-harm; suicide; and murder.

This position will be full-time and will be based in our Sydney location and will entail a Tuesday through Saturday, or Sunday through Thursday work week. It also requires participation in a 24/7 on-call schedule, which will include holiday support.

**Responsibilities**:

- Analyze quantitative and qualitative data to generate analytic judgments and products for internal Trust & Safety cross-functional partners
- Utilize data plus internal tools and systems to help Trust & Safety teams analyze trends, identify patterns, and share insights; transform data sets and quantitative and qualitative analysis into compelling visuals
- Share data and insights that illuminate policy gaps and grey areas
- Design, develop, and maintain reliable metrics and dashboards and build expertise on how to centralize information in a consistent manner; solve for repeatability and scalability of data and metrics
- Identify tooling discrepancies, provide recommendations for improvements, and liaise with engineering and product teams to implement solutions; enhance team’s work through recommendations for optimizing tooling
- Design and implement new operational workflows and track progress via a project plan; enhance existing operational workflows via process improvements
- Operate quickly and diligently to provide in-depth data analysis support for high priority escalations
- Proactively identify and evaluate emerging risks; support the launch of an escalation as necessary
- Support post-mortems following every escalation to address process, product, or policy issues discovered throughout the escalation, share critical data insights with cross-functional partners and leadership, and establish action items to mitigate future risks
- Support root cause analysis (RCA) investigations as necessary to reduce the likelihood of recurring escalations
- Handle sensitive information in a manner complying with our Terms of Service, applicable laws and regulations, and internal operating procedures while protecting user privacy
- Review sensitive content issues, including but not limited to violent and graphic images, offensive or derogatory language, child safety, and other potentially objectionable material

**Qualifications**:
Qualifications
- Bachelor's degree in computer science, cybersecurity, engineering, applied mathematics, statistics, data science, quantitative social sciences, or equivalent practical experience
- Advanced proficiency in SQL or other relational database languages, and ability to create advanced data visualizations
- Intermediate understanding of descriptive statistics
- Ability to independently troubleshoot technical iss

  • Escalation Response Lead, Usds

    6 months ago

    Sydney, Australia TikTok Full time

    Responsibilities About TikTok U.S. Data Security TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and...

  • Escalation Response Specialist

    6 months ago

    Sydney, Australia TikTok Full time

    Responsibilities About TikTok U.S. Data Security TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. U.S. Data Security (“USDS”) is a subsidary of TikTok in the U.S. This new, security-first division was created to bring heightened focus and governance to our data protection policies and...

  • Data Analyst

    6 months ago

    Sydney, Australia The Data Foundry Full time

    Company Description We are a customer-obsessed, “one stop shop” for all things data-related. We are deliberately narrow in our focus areas but we go deep in each of them. We provide solutions, services and training in the **data strategy, data governance, data security, data management, data classification, data wrangling, data lake, data analytics,...

  • Data Analyst

    6 months ago

    Sydney, Australia Firesoft People Full time

    **Data Analyst** - Up to $150k including super - 12 month fixed term contract with a view to extend - Hybrid working arrangement - Sydney based office **Summary** As a Data Analyst under the direction of the Chief Information Officer (CIO), you will play a crucial role in supporting data management, insights, and analytical activities for our organisation....

  • Data Analyst

    6 months ago

    Sydney, Australia Data School Down Under Full time

    **Who are you?** We are looking for a person with a true desire to learn and the motivation to improve yourself and your skills every day. You love the idea of immersing yourself in data to drive meaningful insights and create jaw-dropping outcomes. You’ll need creativity to deliver those outcomes in meaningful, digestible forms **Who we are** At **the...

  • Data Analyst

    4 months ago

    Sydney, Australia IQVIA Full time

    IQVIA is seeking a passionate Data Analyst to join our Production team in Sydney NSW. You will be responsible for maintaining the Australian and New Zealand HealthCare Organisation reference data, improving related processes, and resolving internal or client queries. **Key responsibilities** - Updates / maintains universe and sample files as needed. -...

  • Data Breach Response Analyst

    3 months ago

    Sydney, Australia Macquarie Group Limited Full time

    -Join our Data Breach Response team who are responsible for managing the initial assessment, conducting investigations, and coordinating the response to incidents involving the loss, misuse, or mishandling of Macquarie's information assets. You will work as part of a global team with colleagues based in Sydney and Houston. This is a 12-month contract...

  • Data Analyst

    6 months ago

    Sydney, Australia S2M Full time

    Digital Client looking for a Data Analyst - Data Extraction, Transformation, Loading, Python, JavaScript, and SQL - $85K-$90K base plus super based in Sydney S2M is excited to be working with a digital client looking for a Data Analyst. This role is a hybrid role with 2 days in the office and 3 work from home. This is a permanent position paying between...

  • SOC Monitoring and Response Analyst I

    6 months ago

    Sydney, Australia Mastercard, Inc. Full time

    SOC Monitoring and Response Analyst I **Our Purpose** We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and...

  • Data Analyst

    6 months ago

    Sydney, Australia S2M Full time

    Python and SQL - Creating and managing dashboards - $110k - $130k Package, based in Sydney S2M is thrilled to partner with a leading client in the digital industry to find a talented Data Analyst. This permanent role, based in vibrant Sydney, offers an attractive salary of $110k - $130k Package. **Role Overview**: As a Data Analyst, you will play a crucial...

  • Data Analyst

    6 months ago

    Sydney, Australia Clicks IT Recruitment Full time

    Data Analyst 12-Month contract We are seeking a talented Data Migration specialist with extensive experience in SAP systems, particularly in Business Objects Data Services (BODS). **Key Responsibilities**: - You will playa key role in the data migration activities for SAP implementations - Ensure the successful transfer of data from source systems to...

  • Data Analyst

    7 months ago

    Sydney, Australia MadAppGang Full time

    MadAppGang, headquartered in Sydney, Australia, is a leading custom development company. From outsourcing and outstaffing to our in-house projects, we're all about crafting innovative solutions. We are looking for a Data Analyst for a futuristic project in ecology on a mission to kill a coal fired power station in 10 countries. The product revolutionizes...

  • Data Analyst

    4 months ago

    Sydney, Australia Atos Full time

    **DATA ANALYST**: - Publication Date: Aug 27, 2024- Ref. No: 516480- Location: Sydney, NSW, AU, 2000Eviden, part of the Atos Group, with an annual revenue of circa € 5 billion is a global leader in data-driven, trusted and sustainable digital transformation. As a next generation digital business with worldwide leading positions in digital, cloud, data,...

  • Data Analyst

    6 months ago

    Sydney, Australia PERSOLKELLY Full time

    PERSOLKELLY is seeking Data Analyst to join one of their Key Government Client based in Sydney. **PERSOLKELLY** brings together the legacy and experience of four organisation that shaped the staffing landscape over the past century: Kelly Services, who pioneered the modern temporary help industry in 1946; SKILLED, who crafted the staffing industry in...

  • Data Analyst

    6 months ago

    Sydney, Australia Preacta Full time

    Mid Level Data Analyst - 3 month Contract - Daily rate: $400pd - $550pd - Mid Level Data Analyst - 3 month Contract - ️ SQL, Tableau, Python or R - Fully Remote position - Sydney based - Daily rate: $400pd - $550pd Does joining one of Australia’s biggest and best Tech companies excite you? How about working with a team of expert's in solving company...

  • Principal Managed Services Information Security Analyst

    4 weeks ago

    Sydney, Australia NTT DATA Full time

    Job Description Make an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...

  • Service Desk Analyst

    3 months ago

    Sydney, Australia NTT DATA Full time

    **Make an impact with NTT DATA** Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it’s a place where you can grow, belong and thrive. **Your day at NTT DATA** The...

  • Data Analyst

    7 months ago

    Sydney, Australia Pyramid Global Technologies Full time

    About the job Data Analyst We are looking for Immediate open position for Data Analyst with below mentioned skillset: Extensively worked in PL-SQL ( 3+ yrs) 6+ years Overall IT experience Good working knowledge in Teradata Good stakeholder management and communication skills. Good to have Digital Analytics knowledge ( Adobe/Google)We are...

  • Market Data Analyst

    7 months ago

    Sydney, Australia Limelight People Full time

    **SYDNEY** - Global Organisation - High Profile Business - Capital Markets Trading **Market Data Analyst** - Limelight People have been engaged to discover a financial markets data analyst for a leading, global capital markets business. **Market Data Analyst** - The successful applicant will have a unique ability to monitor and analyse complex financial...

  • Data Analyst

    6 months ago

    Sydney, Australia HAYS Full time

    Business Analyst/ Data Analyst **Your new company** Our client is a state agency. **Your new role** - Experience in Power BI - Experience in Data mining - Data analysis background - Reporting experience is good to have - Experience in extracting data **What you'll need to succeed** - Good Excel experience - Programme and excel background. **What you'll...