Release Manager

4 weeks ago

Melbourne, Australia Capgemini Full time

Come and join a thriving company and become part of a diverse global collective of free-thinkers, entrepreneurs and industry experts who are all driven to use technology to reimagine what’s possible. Capgemini. Get the future you want.

**Let’s talk about the role and responsibilities**:
In this role, you will get to:

- The following principles will be part of a “ **IT **R **elease **S **trategy’ **document to be fomalised.
- During this phase they will be responsible to triage and fix any incidents / defects raised in production ( With defined entry/exit/SLAs etc).
- The triage process will be governed by a ‘support model’, where the customer will raise incidents via the tool ( service now etc), and as per support model it will land in an IT or business queue.
- There will be severity management on the incidents and response and resolution times agreed with all stakeholders for the fix to be provided.
- The vendors before the go-live will also be responsible to provide ‘Systems training and transition’ to the IT BAU support team.
- The IT BAU support team will be handed over the systems after the Warranty is completed
- to ensure the support continues to be run.
- The warranty handover will be governed by exit criteria and signoff from stakeholders. ( E.g. no P1/P2 must be open, P3 if any must be handed over with agreed workaround and possible fix proposals).
- The IT implementation process will also contain “Service Introduction Checklist” approvals ( eg: IT security, Infra, DR, BCP etc).
- There will be monitoring tools in place to manage performance of systems, monitor volumes for NB policies, renewal files etc.
- The IT implementation process must be supported by a “Business Implementation Plan/ Change management Plan”
- Extensive experience in creating & putting together releasehighly complex runbook, critical care, warranty input & dress rehearsals which involve very large number of resources & stakeholders. Work in very stressful environment, highly demanding business partners & long hours.

**Let's talk about the team**:
Capgemini Testing Service Line provides Testing and related Environment/DevOps services to various financial clients. This service produces clearly identifiable results, notably the reduction in the cost of software development and maintenance by up to 30%, enhanced quality levels, improved time to market, and importantly mitigation of technical and business risks.

**Let’s talk about your capability and experience**:

- Structured mindset, strong analytical & problem-solving skills. Strong skillset to put pieces/mess together.
- Extensive in Enterprise Releaseframework, plan & strategy.
- o Put the end-to-end process from start to finish

**About Capgemini**
At Capgemini, we are more than just a business, we are a diverse global collective of strategic and technological experts who are passionate about finding ways technology can help our clients, our people, and our communities get the future they want.

Our people are the key to making this vision a reality, which is why we have been recognised by the Australian Workplace Equality Index as LGTBQ+ ‘Employer of the Year’ and ‘Inclusion of Trans and Gender Diverse Employees’ for the past two years. We believe in creating a safe, flexible, and inclusive culture where everyone can bring their authentic selves to work, contributing to our inclusive culture and truly belong, and our staff-led community groups are a testament to this commitment. We are committed to being active allies for everyone.

We believe by combining the power of the latest technology with our human energy, we can drive sustainable thinking into our operations and the work we do with clients. Its why we are committing to becoming a carbon neutral business by 2025 and net zero by 2030.

Empower yourself with the knowledge and skills you need to succeed with our access to premier learning platforms, sought-after certifications and boundless development opportunities. You’ll be encouraged to gain at least 40 hours of training each year.

For over 50 years our values and ethics have been at heart of our identity. From our approach to ethics to the way we interact with one another, honesty, boldness, trust, freedom, team spirit, modesty, and fun guide and inspire all we do and have led to us being recognised as one of the World’s Most Ethical Companies by the Ethisphere Institute 10 years in a row.

**Our Commitment to Diversity & Inclusion**

**Information Security and Compliance**:

- Capgemini Australia has developed and manages, process orientated Management Systems compliant to the requirements of ISO9001, ISO27001 and ISO14001. We are committed to delivering secure solutions and services through state-of-the-art processes and continual improvement frameworks in line with industry best practices as well as contractual, statutory, and regulatory requirements. _
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