Customer Service and Product Support Officer
2 weeks ago
**Customer Service and Product Support Officer**
- Excellent Attention to Detail
- Professional Phone Skills
- Ability to diagnose and resolve basic technical issues with clients
- Small Team with great culture and support
- Full Time Role - Northern Melbourne suburbs
This is an exciting opportunity to join our business, which is an imaging products importer and distributor. We sell our products and services to a diverse range of clients here in Australia and overseas.
The right person will have a have a flexible can-do attitude at all times and be prepared to manage their time effectively.
You will be joining a great small team with supportive management.
**The primary role responsibilities are**:
- Excellent phone manner.
- Outstanding problem-solving skills to help our customers and provide effective solutions.
- Input customer orders from inbound calls and manage orders placed by clients directly on our website.
- Product technical support with clients, this requires some troubleshooting skills.
- Competent in the use of Microsoft Office and WMS Software.
**To be considered for this role;**
- Excellent phone manner and communication skills
- You will need strong written and verbal skills
- You must have attention to detail and must be process driven
- Ability to multi-task as this is a hybrid role with good time-management skills
- Self-motivated with a “can do” attitude
- Ability to develop and maintain relationships with clients and other team members
- The position requires you to work 8:30am until 4:30pm Monday to Friday
This is a great opportunity for you to join a growing, successful Australian owned and managed business, operating since 1992.
Please forward your resume and cover letter, should you believe you can demonstrate the required skills.
**Salary**: From $42,500.00 per year
Ability to commute/relocate:
- Somerton, VIC 3062: Reliably commute or planning to relocate before starting work (required)
**Experience**:
- Customer service: 2 years (required)
Work Authorisation:
- Australia (required)
Work Location: In person
Application Deadline: 04/08/2023
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