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Customer Experience Team Leader

4 months ago

Leichhardt, Australia Inner West Council Full time

**About Inner West Council**

Inner West Council is among Sydney’s larger local government agencies looking after a vibrant community of 201,000 people living in some of the inner city’s most vibrant, creative, liveable and diverse suburbs.

As we continue to deliver quality, innovative and inclusive programs and services, we would love it if you can join in our journey towards becoming the best council for our community.

We are committed to the principles of Equal Employment Opportunity, WHS, sustainability, continuous improvement and business excellence. The community is at the heart of the organisation and Council puts its values of **Integrity, Respect, Innovation, Compassion and Collaboration **at the centre of everything that we do. We are here to be of service to the community and make Inner West a great place to be. We expect commitment to these values from all employees in performing their respective roles.

We offer flexible career life balance with hours that allow you to relax and recharge. **We offer a variety of flexible work arrangement options** (e.g. flexible hours and working from home) where appropriate giving you even greater quality of work life balance.

Permanent employees benefit from our great value **gym membership from $15.50/week** giving access to a vast network of gyms in Sydney.

**About the role**

As Customer Experience Team Leader you are required to effectively manage all aspects of departmental operations relating to the customer service membership services and Crèche; including providing support and guidance to fellow team members.

Uphold facility standards and maintain procedures and best practices whilst ensuring exceptional customer service.

Please read the **Position Description** to familiarise yourself with all the requirements and conditions of the role.

**Remuneration**

$85,658.56 to $95,865.64 + 11% Superannuation

**Some of the required skills, experience and qualifications**

1. Experience in a fast-paced high volume customer service environment
2. A demonstrated high level of interpersonal and customer service skills
3. Proven organisational and administrative skills such as revenue management, expense management, managing labour costs, and reporting.
4. Flexible outlook and ability to resolve problems

**Enquiries**

Lance Goldsmith, Centre Manager - Leichhardt Park Aquatic Centre on 9392 5710

**Closing Date**

Sunday 18 February 2024, 11:30PM

**How to Apply**

All new workers must be and remain fully vaccinated against COVID-19 prior to beginning their work or hold a valid medical contraindication.

**Eligibility for employment/Pre employment Checks**

Successful applicants must be eligible to work in Australia and agree to provide information for pre-employment checks as required for the position. This may include police records checks, certified copies of relevant qualifications, Driver’s Licence and proof of work rights in Australia (please refer to the Position Description for the specific qualifications/requirements for the role). Copies of any sighted documents will be kept by IWC for its records as proof of verification.

For more information about work rights in Australia please visit the **Department of Home Affairs** website.
- Council is committed to reconciliation and strongly encourages Aboriginal & Torres Strait Islander people, people with disability, people from culturally and linguistically diverse backgrounds and mature aged workers to apply._