Patient Services Officer

2 weeks ago

Heidelberg, Australia Advara HeartCare & Advara SleepCare Full time

Our Best Starts with You
We get it. Every company says their people matter but at Advara HeartCare, you really do. Because whatever your role here is, you are our impact, and you are our future.

We are looking for an energetic and professional individual to join our Heidelberg Cardiology Clinic testing team on a full-time basis.
Also known as the Patient Services Officer you are responsible for providing friendly administrative support to our staff and clinicians, booking and rescheduling testing, liaising with hospital staff and doctors.

**What you’ll do**:

- Check patient GP referrals with Medicare ensuring data accuracy
- Timely processing of correspondence to referrers and patients
- Respond to incoming phone calls promptly and provide a professional service in line with expectations
- Working with colleagues and other administrative staff to achieve efficient and effective management of medical appointments and other related clinical information via the Health Track system
- Booking and confirming patients for tests and consultations.

**Who you are**:

- Administration or customer service experience, preferably in health or aged care
- An ability to carefully plan, organise and prioritise tasks
- An understanding of customer service principles with an ability to respond sensitively to patient needs
- An ability to work effectively, both independently and in a team
- The ability to work under pressure and respond to fluctuating workflow and internal / external demands
- Valid Australian driver's license needed for occasional coverage at our Doncaster East clinic.

**What’s in it for you**:

- Permanent, full-time opportunity
- Purchase additional annual leave as part of our annual leave scheme
- Range of benefits such as 12 weeks paid parental leave
- Work with a connected, collaborative team
- The opportunity to work for one of the most influential healthcare providers pioneering the way forward in innovation for treatments of heart & sleep disease.

**Who we are**:
We are a team of over 700 highly trained and passionate healthcare professionals, innovative support staff and leaders across 80 locations in Australia. We believe through individualised care, research and world-leading outcomes, we will reduce the impact of heart disease in Australia. We do this through bringing together leading experts, innovative technology and the latest tests and procedures.
We are about deep patient care, exceptional outcomes for all and moving the industry forward.

**Covid-19**:
In line with the Public Health Order, all Advara HeartCare clinical employees are required to be vaccinated for COVID-19. To be eligible for consideration to perform work for Advara HeartCare, you must provide evidence against COVID-19 and comply with the requirements of the Public Health Order prior to appointment.

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