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Passenger Operations Manager

2 months ago

Sydney Kingsford Smith Airport, Australia Menzies Aviation Full time

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 250 locations in over 58 countries, across six continents. But at the heart of our business is our people. If you are seeking a role with opportunities to learn and develop, this could be the beginning of an exciting journey.

The Passenger Operations Manager delivers high performance standards around all aspects of operations management within the Passenger Services division, providing effective leadership, training and support to the operations and management team.

Main accountabilities include:
The employee will be responsible for work as assigned to them and their responsibilities will include, but will not be limited to:

- Management of daily Passenger Services operations, including Mishandled Luggage (MHL), ensuring customer airline service standards are maintained.
- Provide leadership, direction and training for all staff involved in delivery of Passenger Services
- Responsible for day-to-day operational performance, safety, security and customer satisfaction through effective support and management.
- Ensure high standards of staff performance are maintained and manage any performance issues effectively and in a timely manner as required.
- Control resource and cost allocation within budgetary constraints whilst ensuring quality outcomes.
- Ensure operational safety and security is upheld, including timely completion of safety and security audits and investigations.
- Responsibility for a designated customer airline portfolio.
- Management, monitoring and evaluation of Ground Handling Agreements and Service Level Agreements.
- Act as key liaison with relevant authorities including participation on relevant committees and working groups.
- Ensure regular and effective communication with internal and external customers (including other station management) Oversee and ensure that employee rosters, payroll data entry, employee files and absenteeism calendars are maintained.
- Assist with the recruitment process for new employees as well as HR administrative support.
- Assistance with commercial strategy as required and work within set budgetary constraints.
- Establish and maintain relationship with sub-contractors and monitor their performance.
- Other tasks as required.

**Safety, Security and Compliance**

All employees have a responsibility and duty whilst at work to:

- Take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work.
- Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
- Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety or welfare reasons.
- Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety.
- Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual.
- Carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures.
- Fully understand the company health and safety policy.
- Attend training courses as may be arranged by the Company.
- Engage with MORSE and follow our code principles.

An employee who impedes the implementation of a safe and healthy system of work or puts themselves or others at risk by not following health and safety procedures or by engaging in horseplay, will face serious disciplinary action. Endangering the health and safety of people, is considered in most Countries and States to be a breach of law, and enforcing officials (e.g., fire officers, local health and safety authority) could bring prosecutions against the Company, Company Directors, Management and employees alike.

**Qualifications and Experience**
- Demonstrated management experience and ability to work effectively with and manage large work groups.
- Demonstrated experience in and exposure to the aviation industry with an understanding of Passenger Services Operations.
- Strong leadership skills and ability to drive key strategies.
- Excellent interpersonal, verbal and written communication skills.
- Experience dealing in employee relations matters and interpreting Enterprise Bargaining Agreement's and other employment legislation (preferred).
- Excellent organisational and time management skills.
- High level attention to detail.
- High level customer service delivery.
- Strong work ethic and positive attitude.

Application instructions

The closing date for submissions is 14th of December 2023.

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