Internal Sales Officer

3 weeks ago

Mansfield, Australia Clevertronics Pty Ltd Full time

**Introduction**:
About Clevertronics
Clevertronics is the world’s leader in Emergency Lighting; operating in Australia, New Zealand, and the United Kingdom. Our mission is to make emergency lighting easy by designing world-class products that are supported by unrivalled expertise and customer service.
Over the last twenty years, we have excelled in the world of Emergency Lighting, by releasing game-changing products for our industry, all of which could not be accomplished without our people
With our dedicated research and development engineers, Clevertronics is positioned to continue leading the world in emergency lighting solutions.
**Description**:
About the Role
As an Internal Sales Officer reporting to the State Manager of QLD, you'll ensure high customer satisfaction and provide stellar sales support.
You'll work closely with our dynamic sales team, offering product information and processing orders precisely.
Your role will also involve monitoring delivery schedules, managing backorders, communicating with stakeholders, updating our CRM system, and assisting in creating marketing materials for our Business Development Managers.
**Your key accountabilities will include but are not limited to**:

- Handle customer inquiries and liaise with sales staff on pricing and product details.
- Responsible for understanding project requirements and products so relative estimates can be drafted.
- Ensure timely order expeditions.
- Prepare cost estimates through the analysis of proposals and requirements.
- Keep all internal and external stakeholders informed about sales orders and delivery schedules.
- Assist the sales team in delivering exceptional customer service and product/system solutions.
- Oversee backorders and forward order reporting, ensuring nothing falls through the cracks.
- Maintain and update Clevertronics CRM with quotations, opportunities and project completions.
- Create compelling marketing materials for Business Development Managers to wow the market.

**Skills and Experiences**:
About You
- Strong communication, organisational and problem-solving skills.
- Experience working with customers in an upbeat and positive manner.
- Team player with a solid drive to support the success of your team and the wider business.
- Demonstrated customer service skills.
- Ability to manage multiple tasks and plan effectively.
- Quick learner with a knack for developing product knowledge.
- Responsive attitude and excellent phone skills.
- Experience with various CRM systems.
- Electrical or construction industry experience (desired but not essential).

**Why You'll Love Working with Us**:
Well, that’s easy Not only do we offer a great values-based culture and supportive environment that is committed to helping you achieve your career goals within our rapidly growing and innovative organisation, but we also offer:

- Competitive Salary and Benefits.
- Understanding and encouragement of a work-life balance.
- A culture that is unlike any other.
- The ability to finish early every second Friday.
- 17.5% annual leave loading.
- Additional 4 days leave per year for your Health and well-being.
- Discounted Health Insurance.
- Novated Leasing Salary Sacrifice.
- Access to Employee Assistance Program.
- Comprehensive training and development support for your career.
- Paid parental leave.
- And much more.

If you're passionate about sales, customer service and making a difference, we want to hear from you
Clevertronics is committed to developing and creating an inclusive workplace that embraces and celebrates diversity and inclusion. We recognise that a diverse workplace improves our ability to attract, retain, motivate, and develop talent, create an engaged workforce, deliver quality services to our customers, and support the growth of our business.

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