Technical Services Manager

7 months ago


Sydney, Australia AirTrunk Full time

AirTrunk is a technology company with a powerful purpose - to scale and sustain the relentless growth of the region's digital future. We do this by continuously redefining and delivering hyperscale data centres that meet the needs of our customers, the world's most transformational companies. And we're doing so sustainably, for today and tomorrow.

Having opened Australia's first and largest hyperscale data centres in 2017, we set our eyes on rapid expansion and now operate a platform of hyperscale data centres across the APJ region. With backing from our investors, including Macquarie Group, this is just the beginning

Join us at AirTrunk, where the cloud meets the ground.

**A Snapshot**

As Technical Services Manager (TSM) reporting to our Senior Technical Service Manager (STSM), you will work closely with our Operations team, making an impact in a number of ways:

- Supporting the STSM in relation to all aspects of data centre operations to achieve 100% uptime and compliance with customer SLAs
- Work as part of a multi-disciplinary team of managers, technicians and third party vendors to plan, manage and supervise maintenance activities, both planned and reactive, on a nominated site.
- First point of contact for AirTrunk's customers in respect of works planning, incident management and reporting

Please note this role will be based in our data centre in Sydney West.

**Your Day to Day**

Either a portion of the data centre site or a portfolio of customers will be allocated to each Technical Service Manager (TSM). The TSM then runs this sub-section of the site, reporting and raising issues/tasks to the STSM as required;
- Lead all aspects of the planning and coordination of all preventive maintenance and repair works, ensure change management and incident management procedures are followed; coordinate activities as required with customers
- Coordinate with the Development team to run construction activity and installations, to ensure system design, installation and testing adhere to operational standards
- Ensure adherence to site operating procedures (SOP, MOP, EOP) and any other documentation required by law, e.g. SWMS
- Ensure compliance with site held accreditations, including, but not limited to, ISMS, ISO, SOC2, PCI.
- Maintain compliance with local regulatory requirements including environmental, building, fire, electrical, hydraulic, occupational health & safety
- Primary operational contact for customers and local point of escalation during emergency events and day-to-day operations
- Attend witness testing of all equipment during commissioning to validate sequence of operations and receipt of all operational documentation
- Manage the provisioning of data centre services including connectivity, power services, deployment and any additional services to be delivered to customers
- Lead minor capital projects for customers/internal purposes
- Supervise operational metrics, data and analyse risks
- Conduct regular property inspections
- Take part in the 'on call' incident response roster

**Requirements**:

- 5+ years of mechanical and electrical experience in data centres (preferred), facilities, engineering operations, trades or related fields
- Ability to establish and review Method of Procedure documents, incident reports, emergency event summaries, root cause analysis reports, and O&M manuals
- Ideally, successfully run 3rd party service providers and negotiate quote/pricing for services
- Familiar with working with Customer Portals, BMS, Computerized Maintenance Management Systems
- Have Own Security NV1 Clearance or ability to get one
- Excellent collaborator with strong communication skills in English
- Exceptionally flexible, forward-thinking and motivated by change
- Effective customer management skills and meeting chair experience

**The AirTrunk Culture**:
The pace of our industry means you'll feel an electric atmosphere at AirTrunk. We are a team of challengers and collaborative problem solvers who break new ground every day. We do this by living our values; going above and beyond, and being dynamic, transparent and responsive.

Every AirTrunker brings their own unique background and diverse perspective to find solutions to problems that matter. We've created a flexible and safe working environment where everyone feels welcome, heard, and equal regardless of age, disability, gender, gender expression, marital or parental status, race, colour, religion or belief, national origin, sexual orientation or veteran status.

With a range of exciting employee benefits for you to choose from, we'll help you stay positively charged in both your work and life.

**To all recruitment agencies: AirTrunk does not accept agency resumes. Please do not forward resumes to our jobs alias, AirTrunk employees or any other organization location. AirTrunk is not responsible for any fees related to unsolicited resumes.



  • Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...


  • Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    5+ years of technical program management working directly with software engineering teams experience - 7+ years of working directly with engineering teams experience - Experience in project management disciplines including scope, schedule, budget, quality, along with risk and critical path management Amazon Web Services (AWS) is seeking a Technical Program...


  • Sydney, Australia White Bay Search Full time

    Top 5 Great Places to Work in Australia - Lucrative Salary Package - Central CBD Location **About My Client**: A leading Australian telecom company, centered in Sydney, is on the lookout for a Technical Service Manager. Known for providing exceptional customer care and having a state-of-the-art technical support center, this company is expanding its...


  • Sydney, Australia International Flavors & Fragrances Full time

    As a global leader in food, beverage, health, biosciences and sensorial experiences, we do a lot and continually innovate to do it better. As a matter of fact, we’ve been doing it for more than 130 years. IFF is looking for a **Technical Service Manager** to support the continuously growth of Health business in Oceania. This business aim to provide...


  • Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    Technical Engineering ManagerAmazon Web Services (AWS) is seeking a talented Technical Engineering Manager to lead our team of support engineers. As a Technical Engineering Manager, you will be responsible for the development and implementation of technical strategies to improve operational processes and performance.**Key Responsibilities:** Develop and...


  • Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in a similar role as a Senior Technical Consultant, Solutions Architect, Platform Engineer, Systems Engineer, Cloud Architect, Infrastructure Lead, Operations Manager, Devops Lead etc. - Understand operational parameters and troubleshooting for at least four of the following: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and...


  • Sydney, Australia emarsys eMarketing Systems Full time

    The role is perfect for someone with an advanced technical background and/or knowledge who enjoys assisting and supporting both our Clients and internal teams in solving more complex technical issues, in addition to sharing knowledge and training other support members. Working primarily within our cutting-edge self-service support portal, you will...


  • Sydney, New South Wales, Australia BNY Mellon Full time

    Unlock Your Potential as a Technical Services Manager at BNY MellonAt BNY Mellon, we're committed to empowering our employees to grow and succeed. As a leading global financial services company, we touch nearly 20% of the world's investible assets.We're seeking an experienced technical engineer who aspires to move towards technology management and leadership...


  • Sydney, Australia Diverseco Full time

    **Diverseco is seeking a commercially focused Technical Service Manager to lead our Seven Hills NSW based service department.** **About Us**: At Diverseco, we are a leading solution provider for weighing, automation, and service solutions across Australia, New Zealand, and Singapore. With roots in the industrial weighing sector, we’ve expanded our...


  • Sydney, Australia Starling Services Full time

    Technical Assistant/ Technical Officer - Pathology Location - Gosford NSW Casual role - Up to 3 months (Extension possible) Salary - $32.13 per hour **Technical Assistant - Pathology** **Location - Gosford** Starling Services is an Australian owned primary player in recruitment, resource management and facility management services in Australia. The...


  • Sydney, Australia Rio Tinto Full time

    **Manager Mine Technical Services** - Be part of a group that is safety driven and values inclusion - Senior leadership role partnering with multi-disciplinary professionals across the Iron ore value chain - Amazing Perth or residential (Mine Site) based opportunity with regular travel to the Pilbara - agile and flexible arrangements are welcome **About the...


  • Sydney, Australia Australian Payments Plus Full time

    **The Game Changers**: At AP+ we're changing the game! We're doing big things, and we can't do it alone. We're part of a big ecosystem, and we know teamwork and passion for our purpose is what will make us successful. We value the unique talents, perspectives, of all our employees. This includes people of all gender identities and sexual orientations, First...


  • Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    Experience in at least two of the following technical domains: Compute, Storage, Networking, CDN, Databases, DevOps, Big Data and Analytics, Security, Applications Development. - Internal enterprise or external customer-facing experience with the ability to clearly articulate and present to small and large audiences. - 5+ years of experience in similar roles...


  • Sydney, Australia JLL Full time

    JLL supports the Whole You, personally and professionally. Shaping the future of real estate for a better world At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working. We bring to life...


  • Sydney, Australia Interface, Inc. Full time

    Technical Field Services Manager - Sydney, Australia Why us? Joining the Sales team at Interface in Sydney, Australia is an incredible opportunity to harness your current knowledge while acquiring new skills in a dynamic, client-facing role. You’ll play a direct role in our growth, thrive in a supportive environment, and engage with customers to provide...


  • Sydney, Australia Starboard IT Full time

    Starboard IT is a Professional IT company based in Sydney (HQ) and Melbourne and we are excited for an experienced and talented **Technical Service Delivery Manager** to join our team! **About the role** Tasked with managing the technical Service Delivery aspects of an organization to ensure that they are in line with the company's growth targets. The...


  • Sydney, Australia Amazon Web Services Australia Pty Ltd Full time

    4+ years of working directly with engineering teams experience - 3+ years of project management disciplines including scope, schedule, budget, quality, along with risk and critical path management experience - 2+ years of technical product or program management experience AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue,...


  • Sydney, New South Wales, Australia Amazon Web Services (AWS) Full time

    About the Opportunity: As a Technical Product Management Director at Amazon Web Services (AWS), you will be responsible for developing and managing cloud-based products and services. You will work closely with engineering teams to design and deliver innovative solutions that meet customer needs and drive business growth.Key Responsibilities:Develop and...


  • Sydney, Australia ACM Healthcare Full time

    **Technical Service Delivery Manager** - **Location**:ACT, NSW, QLD, SA & VIC - **Initial Contract Duration**:12 Months - **Extension Term**:12 months (potential for two extensions) - **Working Arrangements**:On-site preferred, with flexible and remote options considered - **Security Clearance**:Must have Negative Vetting Level 1 We are seeking an...


  • Sydney, Australia Renewables Technical Services Full time

    **Position Summary**: The Overhead Transmission Line Supervisor is responsible for leading teams across multiple sites carrying out the construction of overhead transmission lines, associated structures and ancillary installations. This role requires leadership skills, technical skills and adherence to safety standards. **Key Responsibilities**: -...