Housekeeping Team Leader

5 months ago

Brisbane, Australia AccorHotel Full time

**Company Description**
We are 'relentlessly guest obsessed' at **Novotel Brisbane South Bank.** Everything we do, we do to help our guests and our people feel welcome and feel valued to give them the best experience possible.

We have an exciting new opportunity for a vibrant and performance driven Housekeeping professional to join our team as a **Part Time Housekeeping Team Leader.**

Reporting to our Housekeeping Assistant Manager & Supervisor, you will run the operations with a hands-on approach, as well as inspiring the housekeeping team to create memorable and unique experiences for the customers visiting our hotel.

**What we offer?**

A few of our employee tag lines are **#itsgoodtobeus #feelwelcomed #feelvalued** and if you look on Instagram or LinkedIn - you will see this come alive
We live by our 4 key principles:

- People Crave Belonging
- People Want the Real Deal
- Every Person has a Story
- People Hate to be Wrong

We encourage you to bring the ‘real you’ each and every day, and connect with our guests and our people.
You will have the opportunity to build your own skills and expertise to reach your personal and career goals. By joining the team, you will unleash a huge array of great employee benefits.
**Job Description** in this role you will**:

- Thoroughly inspect designated rooms and public areas, guest corridors, guest lift, lobbies, service areas, cupboards, fire exits, staircases.
- Ensuring that these areas are systematically cleaned in accordance with the established procedure.
- Supporting the housekeeping team while on shift to meet and where possible exceed customer and guest expectations, enabling the Housekeeping team of the hotel to be recognized as purveying consistent, quality and value for money accommodation
- Competent in opening and closing procedures for the Housekeeping
- Assist with identifying areas where re-training, refresher training and self-checking training is required, and conduct training accordingly.
- Ensure that the control and procedures of “Lost and Found” is properly recorded and stored accordingly.
- Greeting guests’ ensuring enquiries and complaints are actioned in a caring and courteous manner and that they are reported to the Housekeeping management team.
- Inform the Housekeeping Manager and Supervisor of any instances of misconduct by staff.
- Direct all reports of any incidents, complaints, suspicious persons or safety hazards to the Housekeeping Manager or Housekeeping Supervisor
- Monitoring room cleaning times to ensure productivity is maintained
- ny other reasonable duties within the Housekeeping management team scoope as required

**Qualifications** What are we looking for?**
- Proven experience in team leading roles within a Hotel environment
- A team player able to work collaboratively with all departments
- Friendly, professional and engaging demeanour with the ability to remain calm, positive, and level-headed during peak service periods dealing with any situations that may come your way
- Accountability and proactivity
- Strong problem-solving skills with the ability to go out of your way to create memorable experiences for our guests
- Excellent communication skills with fluency in English; additional languages are a plus
- A high standard of grooming and presentation
- Flexibility regarding your work availability is essential, as we operate 7 days a week, including public holidays

**Additional Information** What is in it for you?**
- Join an award-winning team that thinks outside the box
- Fun and friendly work environment. We have an 82% employee satisfaction score
- Employee benefit card offering discounted rates at Accor worldwide.
- Learning programs through our Learn Your Way Academie.
- Opportunity to develop your talent and grow within your property and across the world
- Ability to make a difference through our Corporate Social Responsibility activities.

**Our commitment to Diversity & Inclusion**:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

**Why work for Accor?**
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Do what you love, care for the world, dare to challenge the status quo **#BELIMITLES

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