Director, Digital Service Centre

6 days ago


Brisbane, Australia Queensland Health Full time

**About the Digital Service Centre**: eHealth Queensland is a fast-paced, challenging and supportive environment where each employee plays a critical role in the ongoing success of health deliveries for all Queenslanders. Working within the heart of eHealth, the Digital Service Centre, you will support and direct the staff who will be the first point of contact for ICT support for Queensland Health and our partners.

**Your Role**: The Director, Digital Service Centre is accountable for the support of Tier 0 - Tier 1 ICT service across Queensland Health which includes 16 Hospital and Health Services and the Department of Health which represents more than 97,000 employees, you will ensure that eHealth Queensland consistently meets grade of service targets.
You will develop strategies across a highly diverse and complex range of ICT services considering:

- Technology,
- Performance demand,
- Availability of resources

This role is also responsible for the implementation of Customer Experience (CX) initiatives and relating to first-line support to help support the improvement of customer engagement, satisfaction, and customer lifetime value.
To be successful in the Director, Digital Service have experience in the following:

- Strategically leading an ICT service desk to achieve its best practice customer service support of a large scale
- Knowledge of the principles and practice of IT Service Management (ITSM), Customer relationship management / stakeholder management
- Managing capability in the leadership and development of high performing, multi-discipline teams, including demonstrated success in achieving team cohesion in line with strategic direction.
- Developing, implementing, and evaluating strategic / business channel and operational management plans towards the delivery of customer services and experience that meet and exceed customer expectations and performance targets

**Benefits of working with eHealth Queensland**: By joining eHealth Queensland, you will work within a fast-paced, challenging, and supportive environment where every employee plays a critical role in our ongoing success.

**You will enjoy a variety of benefits, including**:

- Competitive salary + generous superannuation and leave loading
- Flexible working arrangements
- Diverse work culture
- Career training and development



  • Brisbane, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Brisbane QLD**Classification**: - Advertising / Media / Publishing**Sub Classification**: - Advertising - Creative Services**Reference #**: - 3743911**Contact Name**: - Samantha Watts- **Salary**: Are you ready to dive into the epi centre of innovation and creativity? Join a Consumer Brands Venture Studio &...


  • Brisbane, Australia Resolution Digital Full time

    ** Google's Performance Agency of the Year 3 years in a row 2018, 2019 & 2020, Microsoft's APAC Agency of the Year 2019, & B&T's Best Programmatic Trading Team and Employer of Choice, 7 years in a row** Why us? We are Resolution. An award winning, full service digital agency that delivers remarkable results. Our mission is simple, to push the boundaries of...

  • Director Assistant

    4 months ago


    Brisbane, Australia Centre Essentiel Full time

    **About Centre Essentiel**: Centre Essentiel is a premier consulting firm located in Brisbane, specializing in delivering strategic solutions to a diverse range of clients. Our mission is to drive business success through expert advice, innovative strategies, and exceptional service. We are seeking a highly organized and proactive Director Assistant to...


  • Brisbane, Australia talent focus Full time

    Collaborative Team with lots of professional growth opportunities - Lots of guidance and mentorship from Leaders to make you successful in your role - Positive working environment - Lots of fun and laughs Talent Focus Education is seeking a passionate and dedicated individual to join our esteemed childcare centre in the heart of vibrant Brisbane. As a...


  • Brisbane, Australia anzuk Education Full time

    Not for Profit - Small Service - Well known organisation **The Opportunity** This small beautiful Early Education Centre in Brisbane inner suburbs is seeking a centre manager to join their team. This opportunity would suit someone who is an experienced Centre Director and Leader. The centre is based off religious values and we are seeking a person who is...


  • Brisbane, Australia Dominate Digital Full time

    Are you ready for a career with the most exciting, vibrant team? We are looking to hire an upbeat individual who loves working within an agency environment — one where every day brings new opportunities and challenges. As part of our fast-paced marketing agency, we need someone eager about staying on top of things and having fun doing it. NATURE OF THE...


  • Brisbane, Australia face2face Recruitment Full time

    **face2face reference**:577362 **Location**:Brisbane, Newcastle, Richmond, Geelong **Hours**:Full time **Contract length**:12 months + extension - pending approval **Entry requirements**:Australian Citizenship **Pay range**:$78.00 p/h plus super **About the role**: The EL1 Assistant Director Engagement Strategy and Innovation (Digital) is an important team...


  • Brisbane, Australia Queensland Health Full time

    Metro South Health is Australia's first digital health service and one of the largest in Queensland, with an estimated residential population of approximately one million people or 23 per cent of Queensland's population. This is your opportunity to join the dedicated team of professionals at Metro South Health and be part of a world-class, dynamic and...

  • General Manager

    7 months ago


    Brisbane, Australia S2M Digital Full time

    **Job Type**: - Full Time**Location**: - Brisbane QLD**Classification**: - Executive Management**Sub Classification**: - General Manager**Reference #**: - 3713405**Contact Name**: - Samantha Watts- **Salary**: My client operates as a digitally native CPG venture studio, crafting brands in Australia for launch in the USA. With strategic bases in Noosa...


  • Brisbane, Australia Yes Digital Full time

    Join one of Australia's fastest accredited Google Partner and Facebook Premium Marketing Partner that puts you and your customers as their primary focus. Yes Digital provides digital solutions for small to medium-sized businesses across Google Ads, social media platforms, web development & SEO management. We are a fast-paced company looking for people that...


  • Brisbane, Australia Queensland University of Technology Full time

    An attractive salary package will be negotiated. - Fixed-term, full-time - Kelvin Grove (hybrid option available) **Who are we looking for?** Queensland University of Technology (QUT) is seeking a Associate Director, Brand and Digital Communications to join Marketing and Communication, Chancellery Division. The Marketing and Communication Department is...


  • Brisbane, Australia Queensland University of Technology Full time

    An attractive salary package will be negotiated. - Fixed-term, full-time - Kelvin Grove (hybrid option available) **Who are we looking for?** We are seeking a Associate Director, Brand and Digital Communications to join Marketing and Communication, Chancellery Division. The Marketing and Communication Department is seeking an outstanding brand and...


  • Brisbane, Australia Flight Centre Travel Group Full time

    **Job no**: 516203 **Brand**: Flight Centre Travel Group **Work type**: Full time **Location**: Queensland **Categories**: Marketing, Web, Creative & UX We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service. We open the world for those who want to see it and a...

  • Digital Manager

    2 days ago


    Brisbane, Australia Dentsu Aegis Network Full time

    The purpose of this role is to support the Trading Directors within the business, tasked with assisting Directors in managing day to day relationships with media partners and to work with account teams to support the delivery of best-in-class campaigns. Job Title: Digital Manager **Job Description**: At dentsu QLD, we are fiercely local, and proudly...


  • Brisbane, Australia Queensland University of Technology Full time

    An attractive salary package will be negotiated. - Fixed-term, full-time - Gardens Point **Who are we looking for?** We are seeking a Associate Director, Medical Centres and Counselling to join Student Services, Student Services and Wellbeing, Administrative Division. The Associate Director, Medical Centres and Counselling is responsible for leading the...


  • South Brisbane, Australia Frontline Recruitment Full time

    An elite Private School in Brisbane's south is seeking an Assistant Centre Director for their state of the art Early Learning Centre, known for their innovation and friendly team. With an ethos built on empowering students through enthusiasm, knowledge, and experience, this school prides itself on its outstanding educators. Placing as much emphasis on...


  • South Brisbane, Australia Frontline Recruitment Full time

    Continue your leadership journey in a school-based ELC Assistant Director position, combining a generous salary with stellar support and development. With an ethos built on empowering students through enthusiasm, knowledge, and experience, this school prides itself on its outstanding educators. Placing as much emphasis on well-being as it does on academic...


  • Brisbane, Australia Goodstart Early Learning Full time

    **Role**: Digital Experience Specialist **Location**: Brisbane, Queensland **Employment Type**: Full-Time We’re Goodstart With 16,500 “Goodstarter” team members across nearly 700 centres nurturing 70,000 children, we’re Australia's largest provider of early learning and care. As a not-for-profit social enterprise, we exist purely to improve the...


  • Brisbane, Australia Queensland University of Technology Full time

    $110,613 to $125,373 - Fixed-term, full-time - Gardens Point (hybrid option available) - **Reference number: 24524a**: - **Term**: Fixed-term, full-time basis for two (2) years - **Remuneration**: $130,901 to $148,369 pa (HEW8) (inclusive of $110,613 to $125,373 salary pa, 17% superannuation and 17.5% recreation leave loading) - **Location**: Gardens Point...


  • Brisbane, Queensland, Australia City Cave Float And Wellness Centre Full time

    City Cave Float and Wellness Centre:A rapidly growing health and wellness brand in the Southern Hemisphere, City Cave aims to build healthier communities through float therapy, infrared saunas, and massage services.We are seeking a highly skilled Marketing Director to join our team across Australia. This is an exciting opportunity for a versatile and...