Request to Cash OTC Team Lead

3 weeks ago


Perth, Australia Orange Business Full time

**About the role**:

- As a member of the end-to-end request to cash team, responsible for managing the business journey for assigned territory customers
- Accountable for billing and cash collection (order to cash) outcomes across the territory’s largest and most complex lifecycle contracts
- Responsible and accountable for management of the order to cash process, ensuring successful outcomes for both customers and Orange Business Services:

- Customer specific order management and tracking
- Order to billing analysis and reporting
- Customer specific billing
- Billing to cash collection analysis and reporting
- Customer specific cash collection

Request to Cash
- Own request/quote to order / order to cash cycle for assigned customers
- Proactively manage performance/escalation of request to cash activities
- Support or take part in assigned improvement projects
- Support key account-level objectives: revenue, orders, customer satisfaction, cash collection
- Management of billing and invoicing, including non-standard billing
- Delivery of customer billing and invoicing outcomes, including reporting, any customer-specific invoicing tools/arrangements, and scheduled/ad-hoc billing reviews
- Ownership and management of Accounts Receivable position
- Management of credits when required, including contracted efficiency funds, etc.
- Work with account team(s) to drive customer satisfaction

Team leadership
- Provide leadership and supervision of a virtual onshore/offshore team comprised of Account Associate(s) and/or Order to Cash analyst(s) to deliver required OTC outcomes
- Drive, manage and implement process improvement, delivering continuous improvement for both Orange Business and customers for the territory

Bid support
- Supports contract renewal, repricing and project preparation activities to ensure standard quote to bill model is executed
- Act as quality assurance and consultant to Bid teams for OTC related topics

**About you**:

- Team player, communicative, organized, flexible and able to work in challenging environment
- Experience in quote to order / order to cash processes
- Advanced Microsoft Excel skills
- Experienced working in global, cross-functional virtual teams
- Commercially-driven behavior with respect for company compliance rules
- Ability to identify problems and work to resolution as required
- Experienced working towards targets and deadlines
- Ability to build a network of people and get things done
- Have a good understanding of how invoice or payment issues affect company cash flow
- Have a good understanding for what influences customer experience and company objectives
- Experienced in management of complex billing arrangements / contract lifecycle changes
- Understand customer (internal and external) challenges and needs, with strong listening skills
- Experience in proactive management and escalation of challenges and issues
- Strong understanding of contract/commercial financial ordering, billing and invoicing
- Ability to initiate and execute projects to develop and improve processes and outcomes
- Clear and proactive internal/external communication skills
- 5+ years’ experience in request to cash or order to cash management activities
- Team leadership experience beneficial

**Additional information**:
**Department**:
International Zone

Orange Business manages and integrates the complexity of international communications, freeing our customers to focus on the strategic initiatives that drive their business. Our extensive experience and knowledge in global communication solutions, together with our understanding of multinational business and local support in 166 countries and territories, ensure that our customers receive a consistent, global solution wherever they do business.

**Contract**:
Regular


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